Addington Place Of Clarkston

As a hospice nurse who frequents numerous facilities I am most impressed with Addington Place in Clarkston. Their commitment to resident-centered care and overall happiness of the residents is second to none. The supportive environment makes it easy to provide exceptional care. The compassionate culture at Addington Place creates a family-like atmosphere focused on residents well-being. Overall Addington Place is an exemplary facility and I am proud to contribute to the high standard of care provided to their residents.

It’s been a pleasure to be here. Diamond is a great med tech. She is always prompt and courteous. The food is a five star. The room is comfortable. The activity staff is awesome always got something going on.

When we first toured this facility, everything seemed wonderful — the staff were welcoming, friendly, and communicative. It truly appeared to be the kind of place you’d want to entrust with your loved one’s care. Unfortunately, our experience after admission was a stark contrast. Upon arrival, the hallways have a strong odor of urine. My father’s clothing was always mixed with his neighbor’s. No inventory of his belongings -clothing, phone, or personal items was taken at move-in, which likely explains why his clothes went missing and why he often received clothing that wasn’t his. One visit, the pants he was wearing (clearly not his) were so large that when he stood up, they literally fell to the floor in the middle of the main seating area. During my daily visits (often 3–5 hours while my father was on hospice), I rarely saw engaging activities offered. Residents were mostly left sitting in front of the TV. This is not the fault of the aides — they were kind and did what they could — but it’s clear management does not provide adequate funding or programming to enrich residents’ lives. One day out of 20+ I seen engagement/activities with residents. Otherwise they sit in front of the tv. Elizabeth never provided me the intake paperwork that offered insight into my father’s life and care needs, which is critical for personalizing care. Natalie, who handles payments, routinely took over a week to respond to questions or billing issues. Kara, who “helped” in gathering my father’s belongings, still hasn’t responded on where I could locate the items they moved out of my father’s room, before his move out date. A month after admission, my father suffered a stroke at the facility. When I went to gather him comfortable clothing (early July), I found blood on his floor. A month and a half later, that blood was still there — as well as on the hallway trim outside his room. It’s still there as of 8/20. On the last day my father was alive, my family and I spent the entire day with him. Not once — the entire day — until the hospice nurse arrived at 1 a.m. did anyone from the facility come in to check his diaper, clean him, or reposition him. Being so hyper focused on everything else, that lack of care never crossed our minds until the hospice nurse asked. Multiple aides confided that they are always short staffed. One even made a comment she was supposed to check in on him an hour previous but the “dinner rush” got in the way, and snickered. The day before he passed, he fell twice, the facility called to ask me to come sit with him to ensure his safety because they could not due to staffing. Once my father was moved in, communication became virtually nonexistent. When he called me on a Sunday making suicidal comments, I immediately contacted the facility the next morning. My call was never returned. When I followed up two days later, the receptionist laughed about remembering our previous conversation and said she’d have someone call me. No one ever did. Most recently, after my father passed, we were told we had until the 17th to retrieve his belongings. When we arrived well before that deadline — nearly all of his personal items were gone: his electric razor, electric toothbrush with new replacement heads, leather belt, slippers, and fur blanket, among other things. All that remained were a few pieces of clothing. We retrieved those items, and inquired where the rest of his belongings were, but it was unknown. I emailed Elizabeth, who fwd my email to Kara. Kara replied that they located the missing items and she apologized. Stated they moved his items to a spare room to paint. However, the electric toothbrush, 12 pack of replacement heads, body wash, electric razor and all his other toiletries were never returned to us. Along with his brand new leather belt & slippers. What began as a promising placement for my father ended in disappointment, neglect, and deep frustration. I cannot in good conscience recommend this facility based on our experience.