Arbor Terrace Waugh Chapel
$6,440 – $7,700/mo
Starting price
Memory Care
Care types
Private
Room options
Yes
Wheelchair access
About Arbor Terrace Waugh Chapel
Arbor Terrace Waugh Chapel stands out with its specialized Bridges Neighborhood, designed for seniors facing early-stage cognitive decline, blending independence with expert memory support. Located in Gambrills, MD, this community combines modern, hotel-like living spaces with a comprehensive wellness program that encourages physical and mental activity. Residents benefit from attentive staff, a variety of dining options including international cuisine, and engaging activities like arts, music, and fitness programs. While the building is newer and well-maintained, families appreciate the community's focus on personalized care and social connection, despite some concerns about outdoor space and staff consistency. Arbor Terrace offers private rooms and a secure environment tailored to assisted living and memory care needs.
Our Care Approach
Arbor Terrace Waugh Chapel emphasizes personalized care, especially for seniors with early-stage dementia through its Bridges Neighborhood. Staff work closely with residents to create tailored care plans that support cognitive health and independence. Nursing care and medication management are provided, though some reviews indicate occasional lapses in reliability.
Family Experience
Families often find the staff approachable and helpful, appreciating the leadership and efforts to make transitions smooth. Communication is generally positive but can be inconsistent, with some families experiencing delays or lack of responsiveness. Visits are comfortable with a clean environment, though some families desire clearer points of contact for concerns.
Care & Services
Services and care programs available at Arbor Terrace Waugh Chapel.
Medical Care Services
Includes nursing care, medication management, and health monitoring tailored to assisted living and memory care residents.
Personal Care Services
Assistance with daily living activities such as mobility support, personal hygiene, and meal preparation.
Specialized Care
Memory care services through the Bridges Neighborhood for early-stage dementia, offering cognitive work, socialization, and safe medication management.
Interested in learning more about the care options?
Living Environment
Cleanliness & Maintenance
The facility is generally described as spotless and well-maintained, with a newer, hotel-like appearance. However, some families reported occasional issues with apartment cleanliness and dust.
Atmosphere & Community Feel
Residents experience a welcoming and supportive atmosphere with positive staff interactions and a variety of social and wellness activities, though some reviews mention the community feeling empty or lacking personality.
Safety & Security
The community is secured with safety features suitable for memory care residents, including wander guard systems and wheelchair accessibility, providing a safe environment for seniors with cognitive challenges.
Amenities
Reviews
Based on 78 reviews
Reviews for Arbor Terrace Waugh Chapel are largely positive, highlighting the clean, well-maintained facility and caring, approachable staff. Many families praise the leadership and the community’s welcoming atmosphere. However, some reviews note issues with staff turnover, communication, and occasional lapses in care quality, including medication management and cleanliness. Overall, residents and families feel the community provides good care and engaging programs, though a few express concerns about limited outdoor space and responsiveness.
- Facility is clean, modern, and well-maintained
- Staff are caring, attentive, and approachable
- Engaging activities and wellness programs foster social connection
- High and consistent staff turnover reported
- Communication with families can be poor or delayed
- Limited outdoor space and some concerns about apartment cleanliness
P M
My mother lived at Arbor Terrace Waugh Chapel for about 6 months in assisted living. We recently moved her to another facility because our experience at Arbor Terrace was so negative. There are a number of issues there that would prevent me from recommending it. First, the good - the facility is on the newer side, and it basically feels like a hotel. That's both good and bad - everything is clean and new, but it also has no personality. I understand that's fairly standard for these facilities. The dining staff were very kind and her room was well-laid out. Beyond that, the experience was plain bad. Staff turnover was high and consistent. Communication was awful and we did not get responses or updates regarding issues unless sent in writing via email. Even then, staff was rarely trained in basic customer service and issues were not fully addressed, validated, or resolved. Things like - my mom not being administered her medication reliably, being told that the staff would clean her room regularly and empty her fridge, but then coming to visit and finding her apartment dirty, full of dust bunnies and rotten food in the fridge. At the same time, her credit card was stolen by staff THREE TIMES and Arbor Terrace did nothing but encourage us (after we emailed them about our concerns) to file a police report. Additionally, there is virtually no outdoor space and the building is adjacent to a busy road and shopping center. Activities were meager. Arbor Terrace frequently felt empty, dead, and staff unresponsive or plain nowhere to be found. We never really were clear on who to contact about issues, and frequently they did not respond to emails, phone calls, or voicemails. I would never recommend this facility. Mom is in a much better place that has more community involvement, more outdoor space, more activities, better peer support, and better employee retention. There is much better out there, keep looking.
GARY ALLEN
Nicola was and is a great tour guide of the facility. She made us feel like we were already a part of the community.
LT Harris
My family member was accepted then I received a call one week before taking possession (after purchasing move in items) that they couldn't accommodate her. Still no clear explanation why from my POV.
8 more residents rated this community with an average of 4.0 stars
Families love this community. See if it’s the right fit for you.
Pricing
$6,440 – $7,700/mo
Pricing varies by room type, care level, and services selected.
Available Room Types
Value Consideration
Pricing ranges from $6,440 to $7,700 monthly, which is above the local average, reflecting the community’s specialized memory care and extensive amenities. While many families feel the services and environment justify the cost, some express concerns about staff turnover and communication impacting perceived value.
Location & Neighborhood
2535 Evergreen Rd, Gambrills, MD 21054
Get DirectionsAbout the Area
Arbor Terrace Waugh Chapel is situated in Gambrills, Maryland, near shopping centers and healthcare providers like Kimbrough Ambulatory Care Clinic. The area offers convenient access to pharmacies and dining options such as Panera Bread, supporting residents’ everyday needs. Although adjacent to a busy road, the community benefits from nearby parks and trails for outdoor activities.
Nearby Attractions
- Kimbrough Ambulatory Care Clinic
- Wegmans Pharmacy
- Panera Bread
Public Transportation
- Local bus routes serving Gambrills area
- Accessible transportation services provided by the community
Questions & Answers
Community Updates
Latest News
2025-10-06T19:31:52.000Z
At Arbor Terrace Waugh Chapel, fitness is fun, social, and empowering. Our wellness program is designed to help older adults build strength, boost confidence, and stay active—physically and mentally. With certified trainers, innovative technology, and fully equipped on-site spaces, residents enjoy reaching their goals in a supportive, upbeat environment. Want to see it in action? Schedule a tour and learn more about the results residents are experiencing!
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2025-09-26T23:23:05.000Z
Looking into senior living? We're here to help. Our team at Arbor Terrace Waugh Chapel understands how important this decision is and can help guide you with expert advice and helpful resources. One of our most popular tools is our Senior Living Cost Calculator. It’s designed to help you compare the true cost of care versus staying at home—so you can make informed decisions with confidence. Try the calculator today and take the next step forward.
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2025-09-25T15:07:50.000Z
There’s nothing better than a warm hug and a kind word to brighten someone’s day. At Arbor Terrace Waugh Chapel, our team makes sure residents feel loved and never alone. Want to experience the warmth and care in our community? Schedule a tour today!
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2025-09-24T00:24:44.000Z
Experience senior living reimagined at Arbor Terrace Waugh Chapel. Luxurious amenities, personalized support, exceptional dining, and engaging daily activities—it’s all part of life here. Learn more about everything we offer in our brochure.
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2025-09-19T16:28:10.000Z
Have you seen Arbor Terrace Waugh Chapel lately? If not, now’s the perfect time to come by for a visit. A tour is a great opportunity to get your questions answered, chat with residents, and experience the Arbor Terrace lifestyle for yourself. Schedule your private VIP tour today.
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2025-09-05T15:00:44.000Z
At Arbor Terrace Waugh Chapel, there’s something for everyone! From social events to hobbies and learning opportunities, our activities help you stay connected and engaged every day. Come visit us and see how vibrant life can be—schedule your tour today!
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2025-08-29T18:58:46.000Z
Working at The Arbor Company is more than just a job. Here you can enjoy a career where you get to have fun at work and make a difference in the lives of others every single day. With great benefits, growth opportunities, and an award-winning culture, The Arbor Company is a great place to align your passion with your future career. View our open positions and learn more about working at Arbor!
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2025-08-22T18:53:31.000Z
Explore Arbor Terrace Waugh Chapel from the comfort of your own home! Our interactive 360° tour lets you discover our inviting common areas and premium amenities anytime, anywhere. Start your virtual visit now and imagine life here!
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2025-08-15T19:21:58.000Z
At Arbor Terrace Waugh Chapel, we offer a variety of flexible floor plans across assisted living and memory care. Whether you prefer living alone or with a roommate, our spacious options provide the perfect setting to enjoy life your way. Schedule a tour today to explore all that we have to offer!
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2025-08-08T15:57:49.000Z
What is memory care at Arbor Terrace Waugh Chapel? Our memory care neighborhood provides a safe, supportive environment for those living with memory loss or Alzheimer’s. With compassionate staff trained to meet each resident’s unique needs, we focus on comfort, respect, and meaningful connections every day. Learn more about our memory care services and how we support your loved ones here.
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