Belmont Village Senior Living La Jolla

The building is a beautiful high-rise with a lovely feel when you walk in the front doors (almost like a resort & spa). The staff are friendly, helpful, and knowledgeable. The food is good too!

My experience with Belmont Village regarding the care of my mother was deeply disappointing. Despite paying for 24/7 caregiving in addition to very steep monthly fees, I observed numerous issues that left me questioning the quality of care provided. Critical care instructions, including those related to medication timing and post-hospital discharge, were not consistently followed. There was a persistent lack of communication among staff, making it difficult to confirm whether my mother’s care needs were being met. For instance, I was not informed of key health issues, and when I raised concerns about her condition or treatment, they were often dismissed or deflected as someone else’s responsibility. Cleanliness was another major issue. On several occasions, I found my mother’s room in an unacceptable state, with bodily fluids left uncleaned until I specifically requested it. Maintenance requests made at the time of move-in went weeks without being addressed, contributing to an overall sense of disorganization. Even more troubling, a fall resulting in an ER visit occurred while a personal caregiver was supposed to be present. This incident, coupled with delays in arranging care for her return from the hospital, left me deeply concerned about the facility's reliability. While my mother’s condition was serious, I feel that the inconsistencies in care and lack of accountability likely impacted her comfort and quality of life. Based on my experience, I cannot recommend this facility to anyone seeking attentive and compassionate care for their loved ones.

I feel compelled to express my serious concerns about this facility. James Arp's communication and leadership skills are horrendous, which is particularly concerning in a role that involves working with seniors. The management team exhibits troubling behavior towards staff, subjecting them to excessively long hours—some employees are forced to work for weeks without a weekend, with shifts running from 6 AM to 11 PM. The environment is hostile, with HR failing to adequately support employees and instead siding with management, undermining trust and morale. There is also open beratement of both staff and residents, with James Arp often looking down on others, which contributes to a toxic atmosphere. The consistent understaffing and high turnover rates highlight the underlying issues in management practices. It’s disheartening to see a facility that should prioritize care and support instead foster such a challenging work environment. edit: after writing their response the management team tried to have this comment removed