Bickford of Bexley

My mother has been a resident of Bickford now for two months after being in a different facility for nearly five years. The care she is receiving now is noticeably better than what she had been receiving (in the other facility). Over the holidays family members noticed that she was clean and well, unlike last year's holiday experience. In the other facility my mother had chronic UTIs (almost every 6-8 weeks). We were told this was most likely due to a lack of hygiene... so we started paying the $18/day "hygiene upgrade." We did this for six months. She continued getting sick and we noticed her clothes, her bed, and her body were rarely clean. I started bathing her, doing her laundry, and changed her sheets each week which seemed ridiculous. It was apparent, she was not receiving adequate care; we needed to change facilities. We have been VERY PLEASED at Bickford. Her clothes are washed weekly, and she has always been clean (they see that she is bathed twice a week). And every time I hug my mother goodbye, her hair smells nice. She has not had even one UTI (knock on wood!). What a remarkable difference. Perhaps what I am most impressed with at Bickford is the staff, where the resident-to-staff ratio is MUCH better than what we experienced before. And from what I have observed, there has not been any turn-over (which was quite frequent in the other facility). I visit my mother several times a week and EVERY staff member has been extremely professional, courteous, and caring. They know my mother by name and many of them greet me (call me by name) as well. It's hard to find such good, loving people...I know they are because I see their smiles every time I visit. Their work is under-appreciated but is so critical at this stage in people's lives. In my opinion, they're all saints! They also love when I bring my Golden Retriever too -so what's not to love about that! I wish there was more I could do to express my gratitude to the people at Bickford. Five stars just isn't enough!

Don't bother, the management is... poor, anything that goes wrong and/or if a complaint is made, it's ignored. Staff turnover also occurs at a head-spinning rate.

My wife was in Memory Care for about 6 weeks. I took my wife to the ER and found out she became severely constipated while under Bickford's care. Needless to say, I moved her out of Bickford. Once I got her home, I discovered one of her medicines was changed by Bickford without the knowledge of my wife's Specialist or myself.Workers were great. Management is concerning. Certified letters to three different corporate executives went unanswered.