Bickford of Champaign

Bickford of champaign has the most caring staff. I want to say the food is fantastic I did an exercise in the afternoon the Activities Director was awesome with how she plans her activities

I work at the best assisted living an I have the best boss ever she is a hard worker an she is Roxanne she is very dependable I love her to the moon and back

We have been very dissatisfied with Bickford of Champaign. We placed a $5000 deposit to hold a room for my mother in law, with repeated (4x) reassurances from Roxanne Kelley that the sum would be fully refundable should my mother in law not go to live there for any reason. When we chose another memory care facility, Roxanne Kelley told us the check would be issued by the financial department. Two months later, she told us the money was not refundable and that we had signed a contract, which we in no way entered into. We asked her to produce this non-existent contract, which she could not do. We are still waiting for our refund, now needing to seek legal council and reaching out to the Illinois Department of Aging Long Term Care Ombudsman Program. I belong to a large Women's Support Group for Caregivers of people with dementia, and have reached out to them to share this problem, and they have advised reaching out to the State Attorney General's office, our local State Representative, the News Gazette and Advocates for Aging. All this while trying to settle my mother in law into another memory care facility. It's too bad Bickford couldn't just do the right thing and stand by their word. Update: We submitted a complaint through their online family complaint hotline, and did receive a call back within a week. Their regional division director, Stephanie Smith, looked into the matter, and we had our refund within another week.