Brookdale Carmel

Although there are a few good staff members, too many nurses and aides are poorly trained & unkind to residents. When family members question something, too many staff are rude & unresponsive. The. "neighborhood" concept doesn't work. Too often residents are left alone. Frequently, I had to go searching for a staff member to help someone. Medication mistakes. Doctor & Nurse Practitioner had appointments with my husband against my wishes & without my knowledge; then billed Medicare. NP & doctor changed my husband's treatment without notifying me. I was overcharged for the room rate. Moved my husband out as soon as possible --less than 4 months. Forfeited $4,000 one-time admission fee.

This place was great until about two weeks ago. They got rid of nearly their entire staff of professionals who knew what they were doing and took great care of my father-in-law. Now, every day there’s a new stranger who has no idea what the hell they are doing poking and prodding and generally being useless. Last Friday, they only had one nurse for the entire building, which is two floors and probably 100 patients. If a corporate representative wants to comment on this and ask what you can do better, get back the people that have been caring for our loved ones and actually know what needs to be done instead of putting our families in the hands of strangers. That’s what you can do. Otherwise, don’t bother replying.

Great staff and beautiful community!