Brookdale Central Chandler

Lisa at Brookdale Central Chandler location has been phenomenal from start to finish with my mother she welcomed us with open arms right from beginning would recommend this place to anyone. Lisa thank you so very much for being who you are a wonderful beautiful soul. Really appreciate everything you’ve done for my mom melody you definitely go out of your way thank you again God bless.

This place USED to be good but now it’s pretty bad. I have a family member in this facility, the staff used to be awesome but now it’s full of rude employees, there’s only a select few who are actually there to help people and are kind. There’s a caregiver/med tech named Lillian who is absolutely awful to everyone. Lillian is super rude to the residents, handles them roughly etc. I can’t believe she’s still there. The food is HORRIBLE! I’ll include a picture of what I saw them serve to these people. The halls smell AWFUL!!! Smells so horribly like pee it’s a shame because the people who stay there have to live in that and smell it constantly. If they press their call button it takes an hour for them to come.. I have seen residents left in the dining room while no workers were around to take them back to their rooms. we were told there would always be a nurse on duty but I NEVER see a nurse. I often come during the evening and have almost NEVER seen a nurse there. I will say the front desk ladies are very sweet but a lot of the staff is not there for the right reasons and you can tell by how they treat these people. I’m disgusted by how this facility has changed so much and for the worst.

I currently have my parents in this facility in Chandler. Brookdale on 1919 west Carla vista. A few of the techs and caregivers are terrible. Especially a med tech named LILLIAN. She is HORRIBLE and should not be working in this line of employment. She is not friendly. She looks like she is constantly miserable and is always standing around on her cell phone. She’s not nice at all. They used to have great staff but seems the workers have high turnover rate. There is a few good ones you can tell actually like their job. Others, like LILLIAN, do not. They never want to help like they are supposed to. Call buttons are pushed for hours and no one comes. The food used to be good but it is horrible now. They don’t feed them enough food and give sandwiches at almost every meal. Some looks like things people in prison would have. Give them one small scoop of a side and sandwich. Its absurd. I have seen some roaches and was told before admitting my family that there would people to help clean their rooms and laundry etc. NO ONE helps clean the rooms but they do offer laundry service every week I think. There’s more I can say but won’t make this review to long. I am in the process of looking for another facility. The front office staff is amazing on the plus side and the director of the facility.