Brookdale Charleston Gardens

It was a difficult decision to move my mother into assisted living but the staff gives my mother better care than I could provide and she is definitely safer than living on her own. She is also exposed to more people on a daily basis which socially is important for her mental health.

The family just checked my mother and father in law in to this facility. The staff is amazing. The facility is clean. It is such a relief to know our family is in good hands.

My sister was in Brookdale dementia unit. The care was not good. It was not clean. You didn’t know who was caring for your loved one. The staff didn’t have name tags so you’re always asking for their name. They were to get shower twice a week. The cabinet that holds what you need for your shower was absolutely a mess. If you could even find you container it would possibly have other patients stuff in it. You were asked to put names on everything. Keeping each patient’s personal shower container shouldn’t be a problem. Dementia patients love baby dolls . My sister was given several baby dolls. Someone on staff decided they were evil and tossed them in the trash. We didn’t complain to management because they would just have come down on the unit. She was in this unit for 15 months. Management never came to see staff or even to check on the patients. The night staff was 7-7 most unprofessional. Know name tag. In street clothes and you didn’t know anything about their ability to care for dementia patients. They were to keep records on all patients. When you would ask how the night went know one could tell you anything because of the lack of communication and know paperwork is being completed. They even had men on the evening staff and know women. You shouldn’t ever have only men with a unit of both men and women. Brookdale in Charleston Wva has problems. I would not recommend putting your loved in their care. Dementia is hard enough to manage. You have to Trust your caregivers and I definitely wouldn’t recommend Brookdale.