What types of care services are available?

Brookdale Colonial Heights provides assisted living and specialized memory care, including 24-hour nursing, medication management, personal care assistance, and dementia-focused programs.

What amenities and activities does the community offer?

Amenities include a library, beauty/barber shop, landscaped gardens, fitness and mental wellness classes, social events, restaurant-style dining, transportation services, and pet-friendly accommodations.

How do families typically rate their experience?

Most families express high satisfaction with the caring staff and welcoming environment, appreciating the personalized care and community feel, though a few note occasional concerns with staff attitude and visitation policies.

Brookdale Colonial Heights

400 Professional Park Dr, Kingsport, TN 37663

4.6(47 reviews)

Memory CareNursing Care

$4,935 – $6,525/mo

Starting price

Memory Care

Care types

Studio, 1 Bedroom

Room options

Yes

Wheelchair access

About Brookdale Colonial Heights

Brookdale Colonial Heights in Kingsport, TN, specializes in assisted living and memory care with a focus on individualized support and enriching daily experiences. Residents live in bright, comfortable studio or one-bedroom apartments with private baths, surrounded by thoughtfully maintained gardens and inviting common spaces like a library and beauty salon. The community emphasizes wellness through fitness classes, mental workouts, and social activities designed to foster friendships and engagement. Skilled staff are available 24/7 to assist with medication management, personal care, and health needs, ensuring residents feel secure and valued. With transportation services and dementia-friendly dining, Brookdale Colonial Heights creates a supportive environment that balances independence with compassionate care.

Our Care Approach

Brookdale Colonial Heights employs a personalized care philosophy, creating custom plans based on comprehensive assessments to meet each resident’s unique needs. The community supports independence while providing skilled nursing, medication management, and specialized memory care that focuses on maximizing residents' remaining abilities and daily moments of success.

Family Experience

Families often express gratitude for the attentive care and warm environment, noting that staff treat residents like family. Communication is generally positive, though some families have reported challenges with visitation policies and staff demeanor. Overall, families feel reassured by the community’s dedication to resident well-being.

Care & Services

Services and care programs available at Brookdale Colonial Heights.

Medical Care Services

Includes 24-hour nursing care, medication management, health monitoring, and coordination with outside healthcare providers.

Personal Care Services

Assistance with daily living activities such as bathing, dressing, mobility support, grooming, and meal preparation.

Specialized Care

Dedicated memory care programs including structured activities, sensory therapy, dementia-friendly dining, and the Clare Bridge Place program for Alzheimer’s and dementia residents.

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Living Environment

Cleanliness & Maintenance

The facility is well-maintained with beautifully landscaped gardens and clean indoor common areas, supported by housekeeping and laundry services to ensure a comfortable living space.

Atmosphere & Community Feel

Residents experience a family-like atmosphere with friendly interactions, social activities, and opportunities for meaningful engagement, especially in memory care programs.

Safety & Security

Safety is prioritized with 24/7 staff availability, emergency alert systems, keypad entry, and structured care plans tailored to individual needs.

Amenities

FurnishedEmergency Alert SystemMove-in coordinationConciergeMeal preparation and serviceMovie nightsCommunity-sponsored activitiesPet-friendlyFaith BasedSpecial dietary restrictionsKitchenetteCable TVAir conditioningTelephoneWi-Fi / high-speed internetDay tripsGardenResident-run activitiesFireplacePianoGame roomArts roomMusic programsLibraryTransportation & parkingBusiness roomPatioBarber / SalonOutdoor common spaceWalking pathsFitness programsHousekeepingLaundry service / dry cleaningContinuing learning experienceDining roomAllergy-sensitiveRestaurant-style diningDiabetes dietVegetarianAll day diningGrill

Reviews

4.6

Based on 47 reviews

community (8)memory (7)happy (5)atmosphere (3)nurses (2)grandmother (2)

Reviews highlight a strong sense of family and warmth among staff and residents, with many praising the attentive care and welcoming atmosphere. Positive comments often mention memory care services and the community’s ability to make residents feel at home quickly. A few reviews note occasional staff attitude concerns and visitation issues, but overall satisfaction remains high with a 4.6-star average from 47 reviews.

What Residents Love

Staff create a welcoming and warm atmosphere for residents and families
Memory care services are compassionate and well-structured
Residents and families feel the community quickly becomes a home

Areas for Improvement

Some reports of rude behavior from front desk staff
Concerns about visitation restrictions raised by a family member
A few isolated negative reviews impacting overall rating

Sheryl

Brookdale colonial heights is a place where people come to grow their family. We love each and everyone here and their families too. From health care, serving and entertainment. We love to bring love and joy to them all and make new memories for everyone. There's no place like Brookdale! Plus the housekeepers are amazing!

Wendy Hope

My father was here and I absolutely LOVE how they made him feel at home so quickly. The entire staff and residents are so welcoming and warm. They took amazing care of my dad. There wasn't a dry eye in the house when he had to go. I will always HIGHLY recommend this place! I love everyone there!

Elaine Cresong

Prevented me from seeing a family member my grandma cletia Moore has been prevented by Brookdale the obdususman who is no longer there did it from. Day one I've called sent someone from state little know fact her daughterblank blank Jones elder absence her I turned her in and y'all let her visit I got proof it's not slander

5 more residents rated this community with an average of 4.2 stars

Families love this community. See if it’s the right fit for you.

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Pricing

$4,935 – $6,525/mo

Pricing varies by room type, care level, and services selected.

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Available Room Types

Studio1 Bedroom

Value Consideration

With monthly costs ranging from approximately $4,935 to $6,525, Brookdale Colonial Heights offers a broad range of services including 24-hour skilled care, social programs, and transportation. Reviews suggest that many families find the pricing justified by the quality of care and amenities, though some concerns about staff consistency may affect perceived value.

Location & Neighborhood

400 Professional Park Dr, Kingsport, TN 37663

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About the Area

Located in Kingsport, Tennessee, Brookdale Colonial Heights sits in a quiet area with easy access to local healthcare providers and pharmacies. The community benefits from proximity to cultural and recreational sites like the Kingsport Greenbelt and Renaissance Center, offering residents opportunities to enjoy scenic walks and local arts.