Brookdale Conway

My parents have lived at Brookdale Conway for nearly three years, and overall, it has been a very positive experience. While there were some staff changes in the first year, things eventually stabilized, and the care and support greatly improved. Mary, the activities director, is truly wonderful—she brings energy and joy to the community. Kristie, the nursing director, has been equally amazing—professional, compassionate, and attentive. The staff is caring, and the facility is clean and well-maintained. I’m grateful we placed our parents in a place where they were treated with dignity and kindness, especially in their final years. I would definitely recommend Brookdale Conway to others.

There should be a zero-star option for this awful place. My father resided at this facility in the memory care unit for 5 months. During his time there, he was hospitalized for a fall as well as for seizures. Both of these situations could have been prevented had he been properly supervised and received the care he needed and deserved. While hospitalized, emergency staff found diabetic wounds all over his feet as well as bedsores on his body. My dad was in excruciating pain and needed not only pain management but also physical therapy as a result. Certain staff members as well as nurses from Vitas Hospice are responsible for gross neglect. This facility is managed extremely poorly. We were promised a certain monthly fee when Dad first moved in. Once he was further assessed by nursing staff and found to have more needs, Brookdale Conway more than doubled his care cost without telling us and then had the nerve to charge late fees on top of it. These accumulated as they thought it was appropriate to send bills to my dad, who no longer had the mental faculties to read or understand bills, instead of to me. But their financial manager has no issue harassing families for their monthly payments. There is also a revolving door of staff in the front office, which makes it very difficult to communicate needs and concerns. Please do not have your loved one reside in this place. It should be shut down for its fraudulent activity as well as its neglect of its residents.

I can't recommend this facility highly enough. I honestly believe my father got the best care available