Brookdale Fort Collins

Do not send your loved ones here. Both of my grandparents lived at Brookdale, and we had a terrible experience. My grandfather passed away in the memory care unit after falling and breaking his hip- something we believe could have been prevented if staff had been more attentive. When I visited him, I saw residents left sitting at tables for hours, often given medication that seemed to make them fall asleep. In assisted living, my grandmother would press her call button and sometimes wait over 30 minutes for help. Some staff were rude, and she didn’t receive the care we were promised or paid for. We moved her to another facility and wish we had done it sooner. Please think twice before trusting this place with someone you care about.

I strongly caution anyone thinking about placing their loved one in this nursing home. I was assigned to a quarantined resident here through a third-party elderly care agency. My role was strictly to supervise the client and ensure she remained in her room under Covid protocols — not to perform medical or nursing duties. Despite that, a nurse repeatedly yelled at me, including one instance where she was upset that the resident wasn’t eating. I had already tried encouraging the client, but we are not allowed to — and legally cannot — force a patient to eat. Her tone was aggressive, and the interaction made me so uncomfortable that I left the assignment early. She also criticized the Covid protective attire I was wearing, even though it had been provided by the nursing home itself. At one point, I had to lock the room door to prevent another resident from walking in — a reasonable safety step due to quarantine — and the same nurse accused me of “hiding something,” which was completely inappropriate. Additionally, the resident’s bathroom was in extremely unsanitary condition, with fecal matter on surfaces that went uncleaned for several days, even after I reported it to multiple CNAs. Based on what I witnessed firsthand, I would not feel comfortable placing a family member here. The lack of professionalism, respect, and cleanliness was deeply concerning.

Very nice community! We toured with our family member here and Bailey was very helpful and made the process easy!