Brookdale Hampton Cove

Staff here is very friendly and loving to residents as well as visitors. They have frequent fun events for the residents and the families to participate in .

My dad was a resident of Brookdale Hampton Cove. The caregivers there took great care of him. I can’t say enough good things about the care and the environment there. But I will warn you their billing department is absolute garbage. They can’t correct a bill, they can’t respond to anything with billing that it doesn’t take 30 days or more. After my dad passed they withdrew the next month’s payment anyway. It took 45 days to get a refund check and it was written to the “estate of” now my mom has to go through probate to cash the check for the money they never should have taken. So care gets 5 stars, billing 0 stars.

I am generally happy with the care my parents have received. The staff is caring and responds to questions and concerns. The food could be better, but I think this is a common problem at memory care facilities. Residents' rooms could be cleaned more thoroughly and frequently.