Brookdale North Glendale

This isn’t senior living. it’s suffering. My grandmother’s 2nd-degree burns prove it That wasn’t a typo. And yes, you read it right. My grandmother was handed “soup” so hot it left her with second-degree burns through her jeans. Common serving temperature for soup is around 160 degrees, hot enough to cause instant injury. And yet, in a building full of seniors who often need assistance, Brookdale thought it was fine to serve it unmonitored and unchecked. The cruelty didn’t stop at the spill. They left her sitting in those burning jeans, never acknowledging her agony, never calling us, never even filing an incident report. For more than 16 hours, her blisters and swelling worsened while staff passed the blame instead of wrapping her wounds or getting her help. And when the ambulance finally showed up? That was only because we arrived and demanded it. The paramedics took one look and said it themselves: these burns were so severe she needed the burn unit. Now, for almost two weeks, she’s been forced to endure painful scrubbing and cleaning of her wounds, all because of Brookdale’s negligence and inaction. Sadly, this isn’t an isolated incident. So before you consider sending your beloved family member here, ask yourself: Am I willing to ignore these red flags? Food served at scalding, unsafe temperatures No immediate care or family notification after serious injuries Basic dignity and personal care neglected Leadership instability and no accountability Families deserve more than glossy brochures and staged photos. My grandmother’s burns, and the suffering that followed, are the truth of Brookdale Senior Living. If corporate won’t act, then families like mine will keep telling the truth until someone listens.

We are so happy that we found Brookdale North Glendale. The facility is very clean and beautifully decorated. The management went above and beyond to help us through our stressful transition. The caregivers are amazing they treat your loved ones like they are their own family. There is a lot of interaction and activities to keep the residents active and happy. Brookdale North Glendale was the perfect choise for us.

Thank You Michelle for the wonderful visit to your community. As a senior placement advisor, I was happy to see how well the residents were treated at your community, and all was very clean. Keep up the great work. You are a "perfect" example setter. Thank You!