Brookdale North Oaks

Brookdale North Oaks is the "Cadillac" of dementia care facilities. Of particular importance is the existence of fall detection cameras that have saved my mother on multiple occasions.

Brookdale North Oaks Memory Care Facility has been an extremely disappointing experience for us. My husband transitioned from Brookdale, Palm Springs to Brookdale North Oaks, expecting the same level of care, but what we encountered was far from it. Despite paying over $12,000 per month, the facility failed to deliver the advertised services. The quality of care was extremely poor. Cleaning, brushing teeth, shaving, and changing clothes were often neglected. We even hired additional staff to ensure my husband received the attention he needed for up to 7 hours a day, but the basic tasks were still left unattended most of the time. Exercise was minimal, leading to my husband being placed in a wheelchair for easier handling. Medical attention was also subpar, with basic blood pressure checks and other tests rarely conducted. Ultimately, we had to move back to Brookdale, Palm Desert, which has been a night and day difference. Not only is the service vastly better, but it is also more affordable compared to North Oaks Memory Care. I would not recommend Brookdale North Oaks to anyone seeking reliable and compassionate care for their loved ones.

I would recommend Brookdale they are very welcoming to families and they treat my Mother with respect and care!