Brookdale Olympia East

A family member just got kicked out of here for violating smoking policies and behavior. He can be a challenging person, but we were repeatedly reassured that they could work with us and him. The timing is the most suspect. He is about to run out of cash and go onto medicaid. We have cash paid over 2 years (their requirement) with the understanding he could go on Medicaid after that. They drained his cash resources and left us with little options now. it seems like it was workable situation until it wasn't profitable. They are using corporate rule excuses, but that seems like a great excuse to hide behind. Anyone who has dealt with seniors needing care knows that having cash on hand makes all the difference in the world. To leave a family high and dry in their greatest time of need is unethical.

This place is amazing! When we were looking for a place for my mother-in-law everyone I called I didn't get a good feeling about. I called Brookdale and spoke with Brandy I instantly felt good after speaking with Brandy. She had me come that day to walk through and spent as long as we needed with her to understand the whole process to my mother-in-laws next steps in life. She was honest and informational. We need a place asap we then brought our mother-in-law to Brookdale and she spent the time helping her understand everything needed to be known. The process was easy only because of Brandy's knowledge and willingness to make this easy for the family. They instantly had carpets in room replaced a cleaning crew come in and apartment ready to go. So Brandy we are pleased to have our mother-in-law part of Brookdales community and we appreciate all you did for us! Thank you from our entire family! This place is clean and the care we have witnessed is beyond our expectations.

The care, kitchen, housekeeping and medical staff are exceptional, friendly, and warm. Administration/finance have been difficult and communication is poor.