What types of care services are available?

Brookdale Reno provides nursing care, memory care for Alzheimer's and dementia, and personal assistance with daily living activities. Staff are available 24/7 to support residents' medical and personal needs.

What amenities and activities does the community offer?

Amenities include a fitness room, garden spaces, library, movie theater, arts and activity rooms, scheduled daily activities, community-sponsored events, and dining options with special dietary accommodations.

How do families typically rate their experience?

Families often praise the kindness and attentiveness of caregiving staff and appreciate good communication, though some express concerns about management, staff turnover, and occasional safety issues.

Brookdale Reno

3105 Plumas St, Reno, NV 89509

3.8(28 reviews)

Assisted LivingMemory CareNursing Care

$3,200 – $5,200/mo

Starting price

Assisted Living

Care types

Shared, Studio

Room options

Yes

Wheelchair access

About Brookdale Reno

Brookdale Reno specializes in memory care, focusing on seniors with Alzheimer's and dementia. Located in Reno, Nevada, it provides 24/7 staff support and a variety of amenities such as a fitness room, garden spaces, and a library to encourage engagement and comfort. The community emphasizes structured daily activities and social events to help residents maintain routines and connections. Families appreciate the attentive care from dedicated staff members like Laurie DeMaine, who make a positive impact on residents' well-being. While pricing is above the local average, the community aims to balance safety, personalized attention, and enriching experiences for its residents.

Our Care Approach

Brookdale Reno focuses on memory care with 24/7 staff availability, aiming to preserve residents' identities and independence through personalized care. Staff training in dementia care and sensitivity is emphasized, though some reviews suggest leadership challenges affect care quality. The community supports residents with daily living assistance and medical coordination.

Family Experience

Families often experience good communication and appreciate staff kindness, especially in supporting residents with memory challenges. Visits are described as positive with staff helping residents navigate transitions. However, some families report dissatisfaction with management responsiveness and express concerns about care consistency.

Care & Services

Services and care programs available at Brookdale Reno.

Medical Care Services

Nursing care is provided with medication management and health monitoring, supported by coordination with local healthcare providers.

Personal Care Services

Assistance with daily living activities, mobility support, and personal hygiene help are available, tailored to residents' needs.

Specialized Care

Dedicated memory care services focus on Alzheimer's and dementia, with staff trained in sensitivity and behavioral support.

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Living Environment

Cleanliness & Maintenance

Most reviews describe the facility as clean and well-maintained, with some visitors noting fresh and tidy rooms. However, a few reports mention unpleasant odors and occasional lapses in room upkeep.

Atmosphere & Community Feel

The community atmosphere is generally described as calm and supportive, with scheduled activities fostering social interaction. Some reviews highlight a welcoming vibe, while others feel the environment can be tense due to management and staff issues.

Safety & Security

Safety is a mixed concern; several reviews praise the secure environment and attentive staff, but others raise serious issues about incident reporting, staff behavior, and overall resident safety.

Amenities

FurnishedEmergency Alert SystemMove-in coordinationConciergeMeal preparation and serviceProfessional chefMovie nightsCommunity-sponsored activitiesFaith BasedSpecial dietary restrictionsPrivate bathroomCable TVKitchenetteTelephoneAir conditioningWi-Fi / high-speed internetDay tripsBusiness roomOutdoor programsFitness roomSpa / sauna / wellness roomWalking pathsResident-run activitiesGardenScheduled daily activitiesGame roomMovie theaterMusic programsActivity roomTransportation & parkingArts roomOutdoor common spaceLibraryVolunteer programFitness programsHousekeepingLaundry service / dry cleaningContinuing learning experienceFamily support servicesDining roomDiabetes dietRestaurant-style diningVegetarianInternational cuisineAll day diningAllergy-sensitiveGrill

Reviews

3.8

Based on 28 reviews

memory (5)father (5)community (3)name (2)hospice (2)employees (2)dementia (2)communication (2)

Reviews reveal a mix of strong praise for compassionate and attentive staff, especially in memory care, alongside serious concerns about management, staff turnover, and safety. Positive feedback highlights cleanliness, helpfulness, and good communication with families. Negative reviews focus on management issues, inconsistent care quality, and troubling incidents that raise safety questions.

What Residents Love

Staff are kind, helpful, and attentive to residents' needs
Cleanliness and secure environment noted by visitors
Effective communication with families about resident health

Areas for Improvement

High staff turnover and poor management leadership
Safety concerns including unreported incidents and security issues
Inconsistent quality of care and occasional neglect reported

LaJoyce

If I could rate this place a zero that’s what I would give it the management sucks they have high over turn over rate. Sam Garcia is a poor poor manager that doesn’t care about employees also makes poor decisions to top it off his boss over him by the name of Laura Eckert isn’t any better they sweep things under the floor like incident reports on their employees and residents. Sam Garcia made me feel so uncomfortable In the office which Hailey who works in payroll was suppose to be in there as a witness and she was no better then Sam. I wouldn’t send my love ones here they run through a lot of employees so that speaks high volume. Sam and Laura were ok with other employees bringing guns up to the facility where nobody felt safe. Laura told me they don’t do incident reports which I had to get online an file a police report myself. Very discriminating, harassment, and a lot of other things going on here state needs to come in more frequently. It gives off high school instead of a place of business where employees and residents should feel safe. This place should be on the news even the corporate covers up documents.

Teresa Wallace

How did this woman that is residing there that is 103 years old? Just recently fell busted the back of her head open and nobody's taking her to the hospital. They are leaving her there. Mind you this woman is 103 and they are not taking her to the hospital. Why? this just happened today 5/8/25

Denny Jones

First visit. Great staff. Very secure. Very clean. Good vibes.

7 more residents rated this community with an average of 3.3 stars

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Pricing

$3,200 – $5,200/mo

Pricing varies by room type, care level, and services selected.

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Available Room Types

SharedStudio

Value Consideration

Pricing at Brookdale Reno is higher than the local average, reflecting its specialized memory care and extensive amenities. While many families find value in the attentive care and environment, others question the cost given reported management and staffing issues. The community offers a broad range of services that may justify the premium for some families.

Location & Neighborhood

3105 Plumas St, Reno, NV 89509

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About the Area

Brookdale Reno is situated in a residential area of Reno, Nevada, offering a quiet setting close to essential services. The neighborhood provides convenient access to healthcare providers, pharmacies, and dining options, supporting residents' needs and family visits.