Brookdale Southpoint

Uncaring people

My loved one (LO) lived in the Memory Care side. We started out ok, and then the situation devolved. The good: Sheryl is the sweetest and really tries to find programming that works for the residents in Memory Care. My LO ate great and gained much needed weight. The bad and ugly: There is high turnover in nursing staff, care staff, leadership, everyone. The constant change meant my LO was never comfortable and I was constantly meeting new people. Additionally, staff shortages meant that Assisted Living staff was shared with Memory Care and travelling nurses were used frequently. The AL staff were not trained in memory care and tended to struggle. The housekeeping staff was impossible to keep. The care staff was lazy. Day time staff did not believe in doing laundry, tidying up patient rooms, changing patients diapers regularly, etc. Day staff did the minimum: medication and feeding. Night staff did a lot of the work, but were limited with what they could do. What this means is my LO's room was always dusty, floors were sticky, trash piled up by the TV, etc. The bathroom was always gross because no one flushed the toilets that my LO forgot to flush. My LO's sheets were rarely washed. I found dead roaches in my LO's room multiple times. Residents were regularly being admitted to SNF's or discharged for "reasons", and I heard the staff rejoicing that it was one less patient to deal with. They do not care about retaining patients or being good caregivers. Leadership staff is more concerned with their career growth. Overall, if you are on a budget, go check out Fort Caroline Gardens. If you have some savings/funding, go anywhere else. No amount of discounts or sales makes this place worth it.

Perfect spot for my mom