Brookdale Tracy

Not bad, staff friendly. 1 on 1 as a caregiver

I would not place my loved one here. Most of the good reviews are very old, but we were there this year; I placed my 95 year old Dad here, it was so bad, in the first week, there were medication errors, and no housekeeping, they weren’t brushing his teeth, missed taking him to dinner and did not check on him every two hours as we were told would be done, he received no assistance to the restroom because they said they didn’t have the staff, this caused rash and bed sores, we had family there most of the days, and witnessed all of this. The staff was working double shifts and more, they were all very nice, unfortunately they are understaffed and overworked. We met with the Nursing supervisor, and CEO and got no where. My dad developed bed sores and was not well cared for, he was miserable, so we ended up taking him out after 26 days of being there, I contacted Corporate, but they didn’t care, instead they charged us another full month, for not giving them a 30 day notice. We were afraid we would lose my Dad if we left him there another day. If you don’t have a family member who is going to be there most of the time, trust me, you have no idea what is going on with your loved one.

I've had good experiences on all levels with Brookdale Tracy. The staff has become like family.