Brookdale Union Hills
$4,250 – $6,225/mo
Starting price
Assisted Living
Care types
Shared, Studio, 2 Bedroom
Room options
Yes
Wheelchair access
About Brookdale Union Hills
Brookdale Union Hills specializes in memory care within Peoria’s Manor Care neighborhood, focusing on residents with dementia through tailored programs like Clare Bridge and Solace. The community provides 24/7 nursing and medication management alongside daily living assistance, supported by a team committed to personalized attention. Residents can engage in diverse activities including music programs, movie nights, and walking clubs, complemented by amenities such as a fitness room, library, and outdoor walking paths. The facility emphasizes a secure environment with emergency alert systems and pet-friendly policies. Nearby conveniences like CVS Pharmacy and local eateries add to daily ease, while the community’s management strives to balance care with resident independence.
Our Care Approach
Brookdale Union Hills emphasizes consistent care assignments and specialized memory care programs tailored to dementia stages. Nursing care and medication management are available around the clock, aiming to support residents’ health and daily needs. Despite this, reviews suggest variability in care quality, with some families noting attentive support while others report neglect and insufficient staffing during critical times.
Family Experience
Families often appreciate the kindness and dedication of specific staff members and the variety of activities available for residents. However, some express frustration with communication gaps and inadequate responses to health concerns, leading to distress and distrust. Visits are generally welcomed, but some families report difficulties in raising urgent issues with management.
Care & Services
Services and care programs available at Brookdale Union Hills.
Medical Care Services
Includes 24/7 nursing care, medication management, health monitoring, and access to doctors and emergency services.
Personal Care Services
Assistance with daily living activities such as bathing, feeding, mobility support, and hygiene.
Specialized Care
Dedicated memory care programs for mid to late-stage dementia, including Clare Bridge and Solace programs, with behavioral care not specifically provided.
Interested in learning more about the care options?
Living Environment
Cleanliness & Maintenance
Most reviews highlight a clean, fresh-smelling facility with well-maintained grounds and indoor spaces, though some concerns about hygiene at dining tables were noted.
Atmosphere & Community Feel
The atmosphere is described as friendly and supportive by many, with active social programming and resident involvement, but some families report a lack of sufficient staff engagement during critical care moments.
Safety & Security
The community uses emergency alert systems and provides 24/7 supervision, but multiple reviews raise serious safety concerns related to neglect, delayed medical attention, and retaliation against family advocates.
Amenities
Reviews
Based on 26 reviews
Reviews reveal a mixed picture: many families praise caring staff members and a clean, activity-rich environment that fosters resident engagement. However, several serious concerns arise around neglect, understaffing, and communication failures, including reports of dehydration, bed sores, and delayed medical responses. While some families feel reassured by the care and respect shown, others warn of significant safety and management issues, indicating inconsistent experiences across residents.
- Staff members like Dora, Marilyn, and Jenny are described as caring and attentive
- The facility is noted for its cleanliness and fresh environment
- Residents benefit from a variety of social and recreational programs
- Reports of neglect including dehydration, bed sores, and kidney issues
- Concerns about understaffing leading to inadequate resident supervision
- Communication failures with families, especially regarding health updates
Teri Englerth
Dora and all the caregivers have been wonderful to work with and treat their residents like family. We have been very happy with the care our family member receives. Dora, Marilyn, Auggy, Cameron and rest of “Brookdale family” has made this difficult time easier to navigate.
Bill Thompson
All of the staff really care about the welfare of the residents at Brookdale. The activities, the food, the care provided for my wife gives me peace of mind knowing that she is being taken care of!
Priscilla Littau
Brookdale is a wonderful community where your loved one is well cared for and respected.
3 more residents rated this community with an average of 5.0 stars
Families love this community. See if it’s the right fit for you.
Pricing
$4,250 – $6,225/mo
Pricing varies by room type, care level, and services selected.
Available Room Types
Value Consideration
Pricing ranges from $4,250 to $6,225 monthly, reflecting the specialized memory care and amenities offered. While some families find the services and environment justify the cost, others question the value due to reported care shortcomings and communication issues. The community’s extensive activity programs and clean facilities contribute positively to perceived value.
Location & Neighborhood
About the Area
Located in Peoria’s Manor Care area, Brookdale Union Hills sits within a residential neighborhood offering a quiet, accessible setting. The community benefits from proximity to medical facilities, pharmacies, and local dining options, supporting residents’ health and lifestyle needs. The area features parks and spiritual centers, contributing to a balanced environment for seniors.
Nearby Attractions
- Pleasant Pediatrics
- CVS Pharmacy
- The Church At Arrowhead
Public Transportation
- Local bus routes along Union Hills Drive
- Nearby transit stops connecting to Peoria and greater Phoenix area
Questions & Answers
Community Updates
Latest News
2025-08-06T08:57:52.000Z
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2025-06-05T11:10:20.000Z
Book (opens in new tab)Ready to learn more about Brookdale Union Hills?
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