Brookdale Wake Forest

This place has been so disappointing. The cooked arrived after 9 this morning and the residents sat for well over an hour complaining. The trash at the front door is overflowing flowing. I asked the nurse about the trash and she said the the housekeeper hasn’t been there for two days. I’m not lying. The place smells. At the cost you would think that they would provide pads on the bed for incontinence. The family doesn’t come often so the resident just wets her bed continuously. This orange sliced water was made yesterday and left to sit overnight. It’s still there. The room upon arrival was dirty early this morning so when was it cleaned because trash and crumbs was all over. Client was in the bed asleep. Owner, stop being sorry on your comments and DO SOMETHING!!!! It starts and stops with you all day everyday!!!!!!!!!

Brookdale Wake Forest is highly recommended. The staff, the atmosphere and the community has exceeded our expectations. So happy we made this move for my mom who can now have quality of life.

Note: This feedback is specific to Brookdale Wake Forest Memory Care (aka Clare Bridge) After a four year stay at Brookdale, we reluctantly moved my mom to a new facility after significant declines in nearly every aspect of services. Resident care by staff - met expectations Facility - recent renovation was superficial, growing concerns about maintenance of infrastructure, carpet soiled, unpleasant smells Business administration - poor Turnover of key personnel - high Cost - highest by far of the 12 alternatives evaluated prior to move