What types of care services are available?

Brookdale Westlake Hills offers independent living, assisted living, skilled nursing, memory care, and rehabilitation services including physical, occupational, and speech therapy.

What amenities and activities does the community offer?

Amenities include an outdoor pool and jacuzzi, fitness center, walking paths, library, beauty salon, and multiple dining options. Activities range from fitness programs and day trips to resident-run events and movie nights.

How do families typically rate their experience?

Family experiences vary widely; some praise attentive rehab staff and helpful administration, while others report poor communication, staff inattentiveness, and feeling ignored during care updates.

Brookdale Westlake Hills

1034 Liberty Park Dr, Austin, TX 78746

3.7(75 reviews)

Assisted LivingMemory Care

$6,170 – $9,245/mo

Starting price

Assisted Living

Care types

Studio, 1 Bedroom, 2 Bedroom

Room options

Yes

Wheelchair access

About Brookdale Westlake Hills

Brookdale Westlake Hills provides a full spectrum of senior care in Austin’s Treemont neighborhood, combining independent living, assisted living, and skilled nursing on one campus. Residents benefit from 24-hour staff availability, personalized rehabilitation services, and a variety of engaging activities including fitness programs, outdoor walks, and social events. The community’s spacious apartments and resort-style amenities like an outdoor pool, fitness center, and elegant dining spaces create a comfortable environment. Its location near Treemont Park and Zilker Botanical Garden offers easy access to nature and local attractions, enriching daily life with both tranquility and convenience.

Our Care Approach

The community emphasizes a comprehensive care model with 24-hour supervision, medication management, and rehabilitation therapies. Skilled nursing and memory care are available, with staff supporting both short-term rehab and long-term needs. However, reviews suggest variability in staff engagement and responsiveness, indicating room for improvement in consistent care delivery.

Family Experience

Families report mixed experiences; some appreciate helpful administration and social workers who assist with processes, while others feel ignored or dismissed by nursing staff. Communication gaps and staff attitudes are common concerns, though some families value the rehabilitation care and social opportunities offered.

Care & Services

Services and care programs available at Brookdale Westlake Hills.

Medical Care Services

Includes medication management, health monitoring, 24-hour supervision, and skilled nursing with physical, occupational, and speech therapy.

Personal Care Services

Assistance with daily living activities such as mobility support, personal hygiene, and emergency response.

Specialized Care

Memory care services and rehabilitation programs tailored for post-hospital recovery and chronic condition management.

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Living Environment

Cleanliness & Maintenance

The community maintains landscaped grounds and clean indoor spaces, supported by housekeeping and laundry services, though some reviews imply occasional lapses in timely assistance.

Atmosphere & Community Feel

Social activities and resident-run programs foster engagement, but some family members note a lack of warmth and attentiveness from staff, affecting the overall atmosphere.

Safety & Security

Brookdale Westlake Hills operates 24/7 with an emergency alert system and on-site staff, providing a secure environment for residents.

Amenities

FurnishedEmergency Alert SystemTransportation & parkingMove-in coordinationConciergeMeal preparation and serviceCommunity-sponsored activitiesPet-friendlyFaith BasedSpecial dietary restrictionsPrivate bathroomCable TVKitchenetteTelephoneAir conditioningWi-Fi / high-speed internetDay tripsBarber / SalonOutdoor programsSwimming pool / jacuzziWalking pathsMovie nightsGardenResident-run activitiesScheduled daily activitiesFireplaceGame roomPianoMovie theaterActivity roomMusic programsArts roomLibraryPatioBusiness roomOutdoor common spaceFitness roomVolunteer programSpa / sauna / wellness roomFitness programsHousekeepingLaundry service / dry cleaningContinuing learning experienceFamily support servicesGrocery shopping / errandsAccepted financial servicesDining roomVegetarianRestaurant-style diningInternational cuisineProfessional chefAll day diningGrillAllergy-sensitiveBistroDiabetes diet

Reviews

3.7

Based on 75 reviews

nurse (10)therapy (7)rehabilitation (6)wheelchair (5)bed (5)call (5)clothes (4)sitting (3)talking (3)immune system (2)

Reviews reveal a mixed experience with many praising the kindness and dedication of certain staff, especially in therapy and rehabilitation services. However, a significant number of reviews express concerns about inconsistent care quality, poor communication, and staff inattentiveness, particularly highlighting issues with nursing responsiveness and family interactions. Positive feedback often centers on therapy effectiveness and social activities, while negative comments focus on neglect and unprofessional behavior.

What Residents Love

Therapy and rehabilitation staff are helpful and motivating
Engaging activities and good food options
Certain staff members, like Wilfredo, stand out for their kindness

Areas for Improvement

Staff sometimes ignore residents and show disinterest in care
Poor communication and dismissive attitudes from nursing staff
Delays in responding to call buttons and unmet care needs

Erika

All the people who work here are caring, loving people. The activities are fun and they offer a lot of different options. The food is great! It’s a for-profit model and that has its caveats.

Joyce Foster

Awesome home away from home!!!!

Bea

Staff completely ignore residents and show no interest in providing basic care. They act like helping residents is an inconvenience and treat family members like pests. Communication is terrible. When you ask for updates, you get vague answers, dismissive attitudes, or outright rudeness. Nurse Evan and the CNA’s in particular are unprofessional, rude, and makes it feel like asking about your loved one is a burden. Except Wilfredo. Wilfredo is the best thing and staff member that place has going for them. It’s shocking that a facility in the healthcare industry operates this way. Residents are neglected, families are frustrated, and there’s no accountability. DO NOT TRUST THEM. Your family member will not be cared for properly, and you will be left stressed and ignored.

19 more residents rated this community with an average of 4.8 stars

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Pricing

$6,170 – $9,245/mo

Pricing varies by room type, care level, and services selected.

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Available Room Types

Studio1 Bedroom2 Bedroom

Value Consideration

Monthly costs range from $6,170 to $9,245, reflecting the full continuum of care and resort-style amenities. While some residents find the quality of therapy and services justifies the price, others feel the cost is high relative to inconsistent staff attentiveness and communication issues.

Location & Neighborhood

1034 Liberty Park Dr, Austin, TX 78746

Treemont

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About the Area

Located in Austin’s quiet Treemont neighborhood, Brookdale Westlake Hills benefits from a peaceful residential setting with easy access to urban amenities. Nearby parks like Treemont Park and Zilker Botanical Garden provide natural retreats, while local shops, restaurants, and medical offices support residents’ daily needs.