Brookdale Westlake Village

If you come at dinner time it is very frustrating to wait at the memory care unit door for someone to come to let me in. I understand that they are very busy at that time but there are other systems that are secure. Some places have a key fob for the family that lets them in to the memory care unit.

The warm and friendly atmosphere is great. There are plenty of activities to choose from and places to go if you want. My apartment feels safe and it’s comfortable. Our laundry rooms aren’t very clean, especially the floor.

Even 1 star is too generous. This staff towards assisted living is so abusive. I witnessed my great aunt (who was the sweetest purest gem btw) get verbally, mentally, and cutting it close to physically abuse. She was dying and couldn’t form cohesive sentences. There were moments where she had basic requests like help washing her hands. And when she finished using the bathroom, she was next to the sink and said “I want to wa wa” and the lady working screamed “WHAT IS IT THAT YOU WANT” and then aggressively shoved her wheelchair— my great aunt was clearing trying to say “I want to wash hands”. Any coherent human with a brain can understand that. They didn’t even -try- to understand her. When I was not there, my family witnessed their verbal elder abuse on several occasions. We had to hire a third party to take care of my great aunt in the assisted living… so in other words, we were only paying Brookdale for a roof over her head and for food. They weren’t taking care of her, and when they did, they were hours late and would scream at her. Speaking of the third-party person we hired separately to take care of her, in the last few days of my great aunt being alive, my family was grieving. These are our last moments and days with her, and our peace should’ve been respected. The Brookdale staff had the audacity to start drama and tell the third-party we hired that we wanted to fire her and that we hated her, which was never true. In moments like that when a family is grieving, how mentally sick and toxic of a staff do you have to be to target a grieving family between the third-party employee that they hired. My great aunt never deserved to live nor die in this facility. It does not align with her kind and loving karma. Me personally, I would rather be dead than ever be in the hands of these people.