Coterie at Cathedral Hill

Our mom lived at the Coterie 2.5 years, beginning in October 2022. The place is beautiful, and has all the amenities of a luxury cruise ship, with kind staff in crisp uniforms. It’s a great place unless and until you need assisted living. We paid a premium to have Coterie’s extra care for medication management, the ability to call for help when needed, a staff to check her vitals, etc. Unfortunately, there were countless times when meds were late, or she called for help and no one came. I’d get calls that she was out of meds, which would create an urgent situation (THEY are supposed to refill the meds, not me). One night they sent her to the ER, and no one called me! Another time we took her out, with her meds provided by staff, and later got a call that they gave us the wrong meds! It simply wasn’t sustainable to safely keep her at the Coterie. We suspect the problem came from the high staff turnover. Excellent concierge members such as Valerie, Jack, Colin – gone. Or the head of nursing, Shirley, who suddenly left, and so many others. They were constantly short-staffed, and the pressure on the remaining staff was apparent. In fairness, I want to give a shout-out to Jimmy the nurse, who was SO helpful when things went awry, and to John in Concierge who went out of his way to get mom in the middle of the night from the ER - THANK YOU to both of them! Other issues were less dire – the restaurant with service so slow, on 3 separate occasions, family members simply cancelled their orders and left. And the menu which says it’s approved by the Mayo Clinic, but there are few plant-based, heart-healthy choices. We moved mom out, and she’s happier, and so are we.

I moved my mother here from Ohio to be closer to me. I looked at many places around the entire Bay Area. Coterie was by far the most impressive facility. It has been 2 years and she and I are extremely pleased. The only downside may be the neighborhood, but for my mother of 95 years old it doesn’t come into play. The residence really have a great time with so much activities at their fingertips. I also like the no down payment. A great perk for us is the staff help get my mother’s long term care policy active which the other home was not helpful at all. I feel blessed.

The representative MS.Starr Bailey is always polite attentive and transparent when i call Coterie her spirits flow through the phone. She deserves a raise