Crossings At Webb Bridge Road

Excellent customer service and care.

Had a good experience today at the Encompass Lunch and Learn. The Director and Staff at the Crossings are great and so easy to work with. They have the residents best interest at heart. The Crossings is lovely inside with a home like feel. Residents can move around with ease. Many use wheelchairs and rollators and get around just fine. So many activities for them to enjoy! Gardening, baking, bowling, golf, arts and crafts. My mom has lots to keep her occupied. The meals are excellent and there are plenty of snacks. I have no worries about her care.

Autumn Leaves has met and exceeded many of my expectations as it relates to the care of my mother. Above all, safety and quality of care were the deciding factors when I chose Autumn Leaves. The facility was built within the past few years and is designed specifically for memory care, with modern bedrooms and baths all on a single ground-floor level. The residents are well protected and share all the space together--not separate from other residents like some facilities. In addition, Autumn Leaves ensures that quality healthcare is provided and regular needs are met, such as salon services. Lastly--related to quality of care--the staff are very attentive, caring, friendly, and communicate regularly with me about my mother. Secondarily but no less important, cost was a deciding factor as well. Although price might vary between residents based on room choice and services, the Autumn Leaves rates are very transparent and usually are one fixed monthly rate. Unlike many of the facilities I interviewed, which tried to lure me in with one time deals or increasing rate plans depending on care level, Autumn Leaves charges a flat rate no matter what the care level is. In my opinion, the rate is fair and affordable and allows many benefits to the residents--activities, great food, parties, facility maintenance, etc.--without straining the budget. I highly recommend Autumn Leaves and feel it's a top notch facility. The Assisted Living market is very competitive, but I didn't feel pressured in any way and the quality of care and living is being delivered exactly as promised during the interview. All things considered, it's definitely a 5 star facility.