Crossroads Care Center

My mom was admitted right before Thanksgiving. Mom wanted to be in her own home with me and our dog whom she loved very much. I asked them if Bailey could visit and they said anytime. I brought several times and I think my moms last few weeks helped a lot. They took excellent care of her and they made sure I was okay. The activities they have were fun and enjoyable. The nursing staff along with Heartland Hospice couldn't of done more for her and myself. When the end was here, they made sure she was comfortable, every 2 hrs. they would reposition her body and the nurses came in often to make sure she wasn't suffering. The care they showed me that weekend was amazing, they made sure we had privacy by moving out her roommate. They brought a cart full of beverages and snacks. The nurse that she died held me tight in her arms and seeing I'm alone, she helped me call my pastor to come. I can't say enough to thank them.

This is not a place for your family to receive proper care. My grandma has been there for a while now, and I always have to spend the first 45 minutes to an hour cleaning up her room and helping her change her filthy, stained clothes. Why should this be something I have to do? Isn't that the care that is supposed to be provided to her? Laundry is never done, and her sheets smell of urine. When I go there, it is my goal to spend as much time with her during the little time I do have left with her. It's hard for me to leave her there knowing the lack of care she is receiving.

If you can help it please to not trust these people with your loved ones . I went to visit my grandparents today and my grandma's dirty laundry was piled high in her closet and stunk! The entire room was so pungent I was gagging . My grandma also looked dirty and not well cared for .Her clothes and sheets were soiled with urine. There were also moldy flowers in her room. You better believe I complained and will be taking further action .