Desert Highlands Care Center
$5,600 – $10,540/mo
Starting price
Assisted Living
Care types
Private, Studio, 1 Bedroom
Room options
Yes
Wheelchair access
About Desert Highlands Care Center
Desert Highlands Care Center brings together skilled nursing, respite, and long-term care in a quiet Kingman neighborhood, offering cozy suites with private bathrooms and climate control for comfort. The community emphasizes holistic health with 24/7 care from a dedicated team, on-site therapy services, and a calendar full of activities to keep residents engaged. Families will find transportation, social, and vision services available, along with a bright, friendly environment that welcomes visitors and pets. While some amenities and care features stand out, experiences vary widely among residents and families—highlighting both moments of thoughtful support and areas needing improvement.
Our Care Approach
Desert Highlands Care Center promotes a holistic, 24/7 care model with on-site therapy and activity programs. Staff kindness is noted by some, but reviews also point to understaffing, management issues, and occasional lapses in medication and personal care, suggesting care quality can be inconsistent.
Family Experience
Families report a wide range of experiences—from feeling supported and welcomed during difficult transitions to facing challenges with communication, lost items, and inconsistent care. Open visitation and pet-friendly policies are appreciated, but follow-through on concerns varies.
Care & Services
Services and care programs available at Desert Highlands Care Center.
Medical Care Services
Skilled nursing and medication management are central, though some reviews mention medication errors and gaps in health history awareness.
Personal Care Services
Assistance with daily living, mobility, and hygiene is provided, but staffing ratios and follow-through are recurring concerns in reviews.
Specialized Care
On-site occupational, physical, and speech therapy are available, with some residents showing notable improvement during rehabilitation stays.
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Living Environment
Cleanliness & Maintenance
Cleanliness receives mixed reviews—some note the facility is well-kept with staff cleaning often, while others report it as lacking. Maintenance of personal items like clothing has been a specific concern.
Atmosphere & Community Feel
The community aims for a bright, friendly environment with activities and an open-door policy for visitors. However, some residents and families feel the social atmosphere is impacted by staffing challenges.
Safety & Security
Safety features like 24/7 care are promoted, but some reviews mention incidents of falls going unnoticed and a perceived lack of supervision, raising questions about resident safety.
Amenities
Reviews
Based on 31 reviews
Reviews for Desert Highlands Care Center reveal a mix of strong praise and serious concerns. Some families highlight caring staff, clean accommodations, and successful rehabilitation outcomes, while others report issues with cleanliness, lost belongings, medication errors, and understaffing. The overall rating is below average, reflecting these contrasting experiences.
- Thoughtful staff and very clean accommodations noted by some families
- Successful rehabilitation and improvement for some residents
- Welcoming to visitors and pets, with visible cleaning and activities
- Reports of lost belongings and medication mismanagement
- Cleanliness and staff rudeness mentioned by multiple reviewers
- Understaffing and lack of follow-up from management
Kenneth
My wife was in this place for about 3 weeks they lost her clothes and they lost her medicine that i took in so they could see what she was taking. The nurse's were good but the people that make sure they had clean beds and clean clothes on were not even close to being any good at all. They said that my wife clothes were messed in so they put them in the trash that is a 100% lie she never even put them on because they keep her in diapers because she couldn't go to the bathroom I just got them for her at Walmart and her shirt was never even worn i had just gotten her clothes from Walmart and how could she have messed in her shirt someone wanted them because they were new and did not think anyone would miss them. All I have gotten is the run around I am going to report them to who ever I can. I tried calling the main person in charge and the voice mail was always full. This place needs to be looked in to about some of their practices. They could have replaced my wife stuff but no one ever offered. I hope people really pay attention to this place if they let their love ones go. I am going to call the state representative and anyone else i can talk to about desert highlands. I will make sure I let everyone in Kingman Arizona know how they operate. This is not over by any means I am retired and I have nothing but time. Kenneth linens
Savvy
The staff here are so ridiculously rude , they lack care and respect DONT RECOMMEND nor is the place clean what so ever .
Adrian Serra
The workers were good people Their managers don't follow up with the patient Many disproportionate CNA staff to patients and this is short term Care It would be too hard to describe the lack of care but I have been to a few rehabilitation places and there were always that one or two that ruin it As a Resident Care Coordinator you are supposed to be informing and following up with the Residents not have a dismissive attitude When you do the staff becomes overwhelmed and more reluctant
5 more residents rated this community with an average of 4.2 stars
Families love this community. See if it’s the right fit for you.
Pricing
$5,600 – $10,540/mo
Pricing varies by room type, care level, and services selected.
Available Room Types
Value Consideration
With monthly costs starting at $5,600—above the local average—families should weigh the range of amenities and therapy services against the mixed reviews on care quality and facility management. Value may depend heavily on individual experiences and specific care needs.
Location & Neighborhood
1081 Kathleen Ave, Kingman, AZ 86401
Get DirectionsAbout the Area
Desert Highlands Care Center sits in a quiet residential area of Kingman, Arizona, offering a calm setting away from busy streets. The neighborhood provides easy access to local shops and services, though specific nearby attractions are not detailed in the provided data.
Nearby Attractions
- Local shops and services (exact names not specified)
- Community parks (inferred from neighborhood character)
- Kingman regional amenities (general, not specified)
Public Transportation
- Community-provided transportation services
- Local public transit options (not specified in data)
Questions & Answers
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