Desert Terrace Healthcare Center
$1,741 – $6,839/mo
Starting price
Nursing Home
Care types
1 Bedroom
Room options
No
Wheelchair access
About Desert Terrace Healthcare Center
Desert Terrace Healthcare Center in Phoenix’s Encanto Village serves as a skilled nursing and rehabilitation facility focused on recovery and long-term care. Its in-house therapy team is noted for experienced, state-of-the-art rehabilitation services tailored to individual needs. The community supports residents with a variety of activities, including arts, music, and outings, encouraging engagement and social connection. Located near medical centers and local cafes, it offers convenient access for families and visitors. While the staff includes dedicated professionals praised for their efforts, some reviews highlight challenges with management and facility conditions, reflecting a complex care environment.
Our Care Approach
Desert Terrace emphasizes individualized care plans developed by a skilled therapy team, focusing on rehabilitation and recovery. However, reviews reveal inconsistencies in nursing care and medication management, suggesting gaps between care philosophy and practice that families should consider.
Family Experience
Families experience mixed communication quality; some highlight staff who are helpful and caring, while others report difficulty reaching management and unresolved medical concerns. Visits are generally welcomed, but families express frustration when care standards fall short, impacting overall satisfaction.
Care & Services
Services and care programs available at Desert Terrace Healthcare Center.
Medical Care Services
Provides nursing care including medication management and health monitoring, though some reviews report lapses in timely medication administration.
Personal Care Services
Assists with daily living activities such as toileting and hygiene, but some negative feedback highlights inadequate responsiveness to resident needs.
Specialized Care
Offers skilled nursing and rehabilitation services with an experienced therapy team; memory and behavioral care are not provided.
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Living Environment
Cleanliness & Maintenance
Multiple reviews mention cleanliness problems such as dirty floors, odors, and urine or feces spots, indicating ongoing maintenance challenges despite some positive remarks about facility appearance.
Atmosphere & Community Feel
The atmosphere varies; some residents and visitors note friendly, smiling staff and positive interactions, while others report discomfort due to roommate issues and a ‘ghetto’ feel in parts of the facility.
Safety & Security
Safety concerns include reports of poor medical care coordination and delayed responses to residents’ needs, though no specific security incidents are noted.
Amenities
Reviews
Based on 296 reviews
Reviews for Desert Terrace Healthcare Center reveal a mix of positive and negative experiences. Many commend the therapy team and some staff members for their dedication and kindness. However, significant concerns arise regarding facility cleanliness, management coordination, and inconsistent nursing care, with several reports of unmet medical needs and poor communication. This split is reflected in the overall 3.8-star rating from 296 reviews, showing strong praise from some families but serious dissatisfaction from others.
- Therapy team is experienced and helpful
- Some staff and administration go above and beyond for residents
- Activities director recognized for kindness and dedication
- Poor coordination between case management and nursing staff
- Facility cleanliness issues including odors and unclean floors
- Unreliable administration of medications and medical treatments
Karl Krautner
Horribly mismanaged facility. No coordination between case management and nursing staff. Phone repeatedly not being picked up during business hours. Nurse assistants telling elderly patients asking to use the toilet they should just pee in their diapers. I have never witnessed anything like this. Their on-hold message says: "[...] a five-star facility." Not even in the general ballpark. Do NOT send your loved ones there if they need any sort of care beyond just getting basic in-patient physical therapy - especially the elderly.
Jay Christopherson
Staff is great! Therapy team is really experienced.
STARR Wolf
Not good at helping
64 more residents rated this community with an average of 4.3 stars
Families love this community. See if it’s the right fit for you.
Pricing
$1,741 – $6,839/mo
Pricing varies by room type, care level, and services selected.
Available Room Types
Value Consideration
Pricing ranges from $1,741 to $6,839 per month, reflecting a broad spectrum of care levels. While some families find value in the therapy services and dedicated staff, others question the cost given reported issues with facility conditions and care reliability.
Location & Neighborhood
About the Area
Located in Phoenix’s Encanto Village, Desert Terrace sits in a neighborhood with easy access to major medical centers like Maricopa Medical Center and Banner Family Medicine Center. The area includes local cafes and breweries, providing pleasant options for visitors and residents. The urban setting offers convenience but also reflects some challenges typical of a busy city environment.
Nearby Attractions
- Maricopa Medical Center
- Dark Hall Coffee
- Wren House Brewing Company
Public Transportation
- Local Phoenix bus routes on N 24th St
- Nearby light rail stations within a few miles
Questions & Answers
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