Edenbrook Green Bay

Everything I have to say does NOT include the physical/occupational therapists as they were great and eventually saved me from being held longer at this facility after an extensive hospital stay. For starters, when you look at their website, you feel a little hope. A little hope that they weren’t trying to trick you. Let me tell you - it might look nice on a screen but the only good looking room is for physical therapy. The room you stay in? Absolutely not. For starters, the smell is atrocious and so musty. I had someone bring in an air purifier so I could actually breathe. Now, the bed. The bed is probably twin size but please know it is by no means anything you should even sit on for more than 10 minutes, let alone sleep on. Admin/“Higher Ups” promised an air mattress due to wounds and the healing process. I asked everyone I saw for a solid two weeks before fully giving up. They do not stick to their word. The rooms are not equipped with anything ADL related to help you get around which was especially great when you are given restrictions to not attempt to do anything alone, which I found to be just exceptional when there’s a 45min-1hr wait for anyone to get to your room once you press the call light. I suppose I should have laughed with the woman when I asked if the little rubber bulb of a call light was for life support. She laughed and laughed.. and then I later understood why it amused her. I got to the point one day where I used my cell phone to call the front desk hangout people for help. Of course that didn’t move things any quicker. Meds? That was fun. The head nurse “slipped up” and stopped an antidepressant I had been on for years. Absolutely cold turkey. Worst idea ever. But their notes failed to say that they screwed up, instead, they made me sound as if I was the problem for being emotional. Apparently you can’t cry in your own room because you’re confused why your depression is so bad. Then there was the terribly uncomfortable time when a male nurse let me know his gloves were different due to him being allergic to latex… and adding, “which isn’t all bad if you know what I mean”. Not ok. I told another nurse later what was said and she just stated that he was funny. I wanted to get out. Family tried to get me out. They were presented with the news that if I were to leave and get services elsewhere, I would be responsible for thousands of dollars because they expected I would stay for one month. Meaning, they must have billed insurance ahead of time for a full month despite telling me I could leave when I wanted. Also on the topic of money, the staff WILL call a county ambulance if you say you’re not feeling the best. I can understand getting someone checked out, but that was a $500 ride that I didn’t approve of or ask for, as I had family that could have taken me to see a doctor. I made sure that never happened again. I won’t get into the food quality or taste as I know the chefs try and feeding that amount of people is tough work. They do have a dietician but apparently the dietician doesn’t understand carbs and being a diabetic. Or putting bags of brown sugar on your breakfast plate every morning. Or giving you decent sized cups of juice. I assumed that by filling out a sheet of what I can or can’t have, I was being given sugar free options. Not the case. Having to leave half a plate of food on my tray would upset people but I wasn’t trying to raise my blood sugar levels through the roof. Oh, and you’re only allowed to shower once a week. Saturdays. I never once felt a drop of hot water, or even lukewarm water, as I was new and last on the list to shower. Make sure you have someone you know take your clothes home to wash when needed, or you will pay an additional fee. And yes, I could continue on for days with more detail, but I’m hoping I’ve gotten the point across here - I do not recommend. Absolute 0 out of 10. Except for the ladies providing your physical therapy - they deserve a raise. Or those getting training hours in for school - they still had hope left in their eyes.

We attempted to move our loved one to this facility from another state. In the beginning there was contact between the social workers at both facilities and the family and then when it came to a decision we were ghosted. All communications stopped. There was no updates and no final answer after weeks. This is extremely unprofessional! This was a stressful time trying to move a loved one out of state for care and the social worker/administration at Edenbrook made it even worse.

My husband spent nearly 3 months at this location. The CNAs deserve all the praise for the exhaustive work they do to care for patients despite being entirely understaffed. The first floor had 36 patients. Edenbrook frequently had 2 CNAs to care for them. CNAs do the bulk of the work at Edenbrook and they do it with a smile on their face, kindness in their voice, compassion in their hearts and gentleness with their hands. They do all of this, in the summer, in sweltering rooms void of AC vents. Patient rooms on first floor do not have AC. Patients are given a floor fan. Due to staffing shortages the wait, frequently, was long (45 min - 1.5 hours) once pushing the call light. Several of the RNs were caring, attentive and personable but I did not witness them lend a hand to help understaffed CNAs. Breakfast and lunch meals were acceptable most of the time. The evening meal was usually a sandwich. There was a nice selection of packaged snacks in the evening. Bathrooms are shared and kept clean. There is a single shower down the hall that is shared by patients in that hall. This location is entirely administration top heavy. A lot of promises from admissions director and director of nursing but no follow through. The admissions office promised that my husband would have what he needed to succeed. That unkept promise resulted in a 15 day delay in obtaining a bed rail and bed trapeze bar needed for him to reposition himself because those items are against state regulations for skilled nursing facilities. He sat in his walker for the same amount of time because the chair provided did not meet my his post-stroke care needs despite being promised prior to arrival that his room was equipped and ready for his care needs. We ultimately brought his recliner with pedestal from home. The final straw was transferring my husband via ambulance to the ER without notifying me. Eight hours later I find out he was at Aurora via a tracker on his phone followed by a phone call to Aurora confirming he was inpatient. Not notifying a patient's wife of a medical emergency is unacceptable. If considering Edenbrook for precious family members, my suggestion is to frequently check in on them in-person, advocate for them, and hold the administration accountable for promises made, for withheld information, and for patient comfort. We did not have any concern, at all, with the care provided by the CNA's who were hands-on. In fact, the entire Edenbrook Green Bay CNA group should be applauded and rewarded for making patients comfortable, ensure they are clean, repositioned, and tended to. They are the champions of that entire facility.