Empress Care Center
$1,500 – $9,000/mo
Starting price
Nursing Home
Care types
1 Bedroom
Room options
No
Wheelchair access
About Empress Care Center
Empress Care Center in San Jose’s Willow Glen neighborhood focuses on skilled nursing with a strong rehabilitation program highlighted by dedicated physical therapists who help residents regain mobility. The center balances medical expertise with a homelike environment, featuring creative outdoor spaces like resident flower pots that encourage engagement. Staff members are frequently praised for their attentiveness and warmth, contributing to a positive atmosphere despite some concerns about care consistency. With comprehensive nursing services available daily and a range of amenities including fitness programs, scheduled activities, and restaurant-style dining, Empress Care Center strives to support residents’ health and comfort in a well-maintained facility near key medical centers.
Our Care Approach
Empress Care Center emphasizes skilled nursing care with a focus on rehabilitation, particularly physical therapy that helps residents regain mobility. The care team includes certified nursing assistants and a director of nursing who oversee comprehensive services, though some reviews suggest variability in responsiveness and attentiveness to medical concerns.
Family Experience
Families often note the staff’s kindness and the facility’s cleanliness, appreciating the physical therapy team’s dedication. However, some express frustration over communication gaps and concerns about how medical issues are handled, impacting their overall confidence and satisfaction.
Care & Services
Services and care programs available at Empress Care Center.
Medical Care Services
Provides skilled nursing care including wound care, IV therapy, pain management, and 24/7 nursing supervision.
Personal Care Services
Assistance with daily living activities, mobility support through physical therapy, and personal comfort ensured by attentive staff.
Specialized Care
Rehabilitation services with a strong physical therapy program; no memory or behavioral care offered.
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Living Environment
Cleanliness & Maintenance
The facility is consistently described as clean and well-maintained, with no typical nursing home odors and pleasant outdoor areas like flower pots that residents enjoy.
Atmosphere & Community Feel
The atmosphere is generally positive and supportive, with friendly staff who greet visitors and residents warmly, fostering a sense of community despite some reports of institutional room layouts.
Safety & Security
While infection control and safety protocols are emphasized, some reviews highlight lapses in medical communication and timely response, indicating room for improvement in resident safety monitoring.
Amenities
Reviews
Based on 20 reviews
Reviews for Empress Care Center reveal a mix of appreciation and concern. Many families commend the staff’s kindness, the cleanliness of the facility, and the effective physical therapy services. However, some reviews report serious issues with communication and responsiveness to medical concerns, highlighting occasional neglect and lack of privacy. Overall, the community is recognized for its caring staff and positive environment, though families should consider the variability in care experiences.
- Staff members are attentive and encouraging, especially in rehabilitation services
- Facility is clean and welcoming with engaging outdoor spaces
- Many residents and families feel supported and comfortable
- Instances of poor communication regarding residents’ medical issues
- Concerns about privacy due to shared rooms separated only by curtains
- Reports of neglect and slow response to urgent health needs
Barbara Gundy
TLC tender loving care. Everyone had a smile and cheered me on. So many nice people. Vickie and Rowena's physical therapy got me walking again. Hector, Carl and Sonny are my knights in shining armour with strong arms. Jessica and Emily the chaos coordinators in the activity room. April, Jane and Lydia made sure I was comfortable. Veronica and so many who cared for me. I cant name everyone. The BEST care. Barbara Wilma I cant forget you.
Ryan Lin
Had a family member just graduate physical therapy! Loved the team at Empress! Thank you Vicky and Rowena in Rehab!
John Mark Pulido
I recently had the pleasure of visiting Empress Care Center, and I was truly impressed. The facility is both clean and welcoming, while the staff members are exceptionally caring and attentive. They are very accommodating when it comes to questions and concerns, ensuring that I felt comfortable throughout my visit.
2 more residents rated this community with an average of 3.0 stars
Families love this community. See if it’s the right fit for you.
Pricing
$1,500 – $9,000/mo
Pricing varies by room type, care level, and services selected.
Available Room Types
Value Consideration
With monthly costs ranging from $1,500 to $9,000, Empress Care Center offers a broad pricing spectrum reflecting different room types and care levels. Positive feedback on staff and amenities supports the value, but families should weigh this against reported inconsistencies in care quality and communication.
Location & Neighborhood
About the Area
Located in the residential and charming Willow Glen area of San Jose, Empress Care Center benefits from proximity to several hospitals and pharmacies, providing convenient access to additional healthcare resources. The neighborhood offers a calm environment with local churches and community amenities nearby.
Nearby Attractions
- Santa Clara Valley Medical Center
- Philz Coffee
- Meso Modern Mediterranean
Public Transportation
- Local bus routes along Bascom Avenue
- Nearby transit connections to downtown San Jose
Questions & Answers
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