Fox Trail Memory Care at Cresskill

The staff at Fox Trail are angels on earth. Their cheerful attitudes and genuine love for their work make all the difference in the lives of the residents.

One star is far too generous for this facility as they deserve 0 stars and below. I can't begin to express how deeply disappointed my family and I are with Foxtail Memory Care in Creskill. The staff, particularly Janeris, were extremely unprofessional, deceitful, and utterly horrendous to work with. Their negligence and lack of communication led to a series of critical failures, which ultimately cost my grandfather his life. If it weren’t for their mishandling of his medication and failure to properly address an emergency, my grandfather would never have gone into an anaphylactic shock and ended up on a breathing tube. The facility’s utter lack of urgency and responsibility was shocking and, frankly, inexcusable. If you love and care for someone, please do not send them here. No one should have to endure the pain and heartbreak my family experienced because of the incompetence of the staff at this facility

If anyone has the misfortune of having to deal with a loved one with Parkinson’s Disease this place can provide your loved one the care they deserve. Fox trail was recommended to me by a Social Worker named Blossom at CareOne in Cresskill after my father spent a stint there due to his disease. This place has been a godsend. They provided excellent service through a staff that are caring compassionate and provide overall excellent care. They took care of all his needs including meals, feeding, and bathing, and they do it with such grace. I finally was able to relax and know that he was ok. All I had to do is spend time with him after he was there. He was a decorated Korean War veteran and at 91 years of age they showed him the respect that he deserved as he reached the end of his life. He lived a long and productive life and raised three children with the utmost respect and much love. Thank you Nicola and all the wonderful staff at Fox Trail Memory Care. I must modify this review based on the difficulty I’ve experienced with the administration of this facility. Despite numerous attempts to reach someone to provide me with an accurate final bill, I have yet to receive anything from them except an incorrect bill with spelling errors. After my father passed away in the facility I asked for a final bill so that I can finish with handling my father’s estate and finally put his memory to rest. After numerous attempts to reach someone I realized that they took $8500 more than they were entitled to from our account. They charged us through January even though he died on 12/21/23. I called the person I was told to speak to, her name I was told was Debra. I had called this person on 10/1, again on numerous occasions after not hearing from her. Again I called after he died, again no call back. I stopped payment on the transfer of funds and then she finally called me. I again asked her for the final bill and she sent it with the credit for the extra charges, only to add them back as new charges and billing us for same amount I had stopped. I have called her numerous more times and to date I haven’t gotten a response. To date I still owe the money but refuse to pay until I get a corrected final bill. I don’t know of any business that operates this way. You would expect that they would be chasing me for what they are owed, instead I have to chase them. I think it’s a shame that this person can change my experience with this facility from one of complete satisfaction to what I would describe as a nightmare. What I said of the facility is true, the workers there were wonderful but the administration is absolutely incompetent. I finally got a call back from Barbara Putnam, CEO of the company after I sent an email complaining about the situation and she handled it immediately. Thank you Barbara.