Gardens of Castle Hills
$2,295 – $5,201/mo
Starting price
Memory Care
Care types
1 Bedroom
Room options
Yes
Wheelchair access
About Gardens of Castle Hills
Gardens of Castle Hills provides assisted living and memory care in San Antonio with a focus on personalized support and a range of engaging amenities. The community features spacious one-bedroom apartments, walking paths, an arts room, and restaurant-style dining tailored to special dietary needs. Staff members are recognized for their caring approach, creating a family-like atmosphere that supports residents with mild cognitive impairments and dementia. Conveniently located near medical facilities and local dining, the community balances comfort with accessibility. While some reviews note challenges, recent management efforts emphasize responsiveness and ongoing improvements to resident care and activities.
Our Care Approach
Gardens of Castle Hills emphasizes personalized care tailored to residents with memory impairments and dementia, supported by a 24/7 care team. Staff are described as patient and compassionate, working closely with medical personnel to address long-term care needs. Management changes have brought increased attention to care quality and responsiveness.
Family Experience
Families often highlight positive communication with staff and appreciate the caring nature of caregivers. Visits are generally pleasant with welcoming common areas. Some families have experienced frustration with activity levels and safety follow-up, but many express gratitude for the staff's dedication and the community's efforts to improve.
Care & Services
Services and care programs available at Gardens of Castle Hills.
Medical Care Services
While nursing care is not provided, the community offers medication management and health monitoring tailored to residents with cognitive impairments, supported by nearby medical facilities.
Personal Care Services
Assistance with daily living activities such as bathing, dressing, and mobility support is available, including help for non-ambulatory residents and wheelchair accessibility.
Specialized Care
Memory care programs focus on residents with dementia, featuring dedicated staff and tailored activities, though some families have expressed a desire for enhanced engagement and safety measures.
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Living Environment
Cleanliness & Maintenance
The facility is generally clean and well-maintained, with several reviews noting bright, tidy rooms and pleasant grounds. However, there have been isolated issues such as waterline breaks and elevator outages that management is working to resolve.
Atmosphere & Community Feel
The community atmosphere is described as family-like and welcoming, with staff fostering close relationships. Some residents find the environment quiet and peaceful, while others note a lack of consistent activities, impacting social engagement.
Safety & Security
Safety concerns include reports of falls where residents were left unattended and theft of personal items. Management has taken steps to improve oversight and responsiveness, but families should consider these factors carefully.
Amenities
Reviews
Based on 39 reviews
Reviews for Gardens of Castle Hills reflect a mix of positive and critical experiences. Many families praise the attentive and kind staff, the cleanliness of the facility, and the quality of food and activities. However, some reviews raise concerns about safety incidents, communication gaps, and inconsistent activity engagement. The overall rating of 4.1 with 39 reviews indicates generally favorable satisfaction, tempered by specific issues that management is reportedly addressing.
- Staff are attentive, kind, and make residents feel like family
- Facility is clean with pleasant common areas and well-sized rooms
- Food quality is high with accommodations for dietary needs
- Incidents of falls with delayed assistance and safety concerns
- Activity program perceived as lacking or inactive by some residents
- Reports of theft and occasional communication difficulties
Eddy Eckley
My father in law was there for 2 years. During that time they; -had a waterline break with ankle deep water in his room -the elevator was not working for a month -the power went off twice and their huge backup generator did not work -twice my father in law fell onto the floor in his bathroom and laid there for hours with no rescue -staff stole items from his room Offensive care facility
Robert Clemons
Excellent facility. Staff is very attentive to the residents. Food is very good. Very affordable. My mom is happy.
Linda Dunlap
Update......unfortunately, I need to report my husband left Memory Care after a fall Thanksgiving. Unless you have Hospice and your loved one is under Doctors care, I would not recommend Gemstone. My husband fell numerous times,breaking his hip. Please install a camera, they did not do nightly checks, cleaning people did not clean room or bathroom!!! I certainly liked management however, after several meetings with .management..I removed my husband to a facility with more care. My husband has been in Memory Care at Gemstone. Monica Ponce is professional, and has excellent skills in Management. She responds in a timely fashion and continues to go the extra mile to help. The new Management team, starting at the top. Have responded quickly to my concerns and continue to make improvements to the facility. Liz, head of Memory care, continues to make improvements, adding new personel,working closely with the Medical personel and the care givers. Alma, is excellent and goes beyond her job description. All the personal I've had experience meeting and observing. Appear to be kind,caring and patient. There is a feeling of a large family...at Gemstone Memory care. My husband was at a large very expensive and,said to be one of the best in the city. They did have more activities. However, my husband tends to isolate. Truly, Gemstone was the perfect choice for my love one. I'm not being paid or receiving any benefits writing this review. I'm extremely selective and particularly....they have been on top of my loved ones care. They continue to help with long term care issues...and if you haven't met Lucy....she's a Delight. Linda Dunlap
11 more residents rated this community with an average of 3.6 stars
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Pricing
$2,295 – $5,201/mo
Pricing varies by room type, care level, and services selected.
Available Room Types
Value Consideration
With monthly costs ranging from approximately $2,295 to $5,201, Gardens of Castle Hills offers competitive pricing below the San Antonio average. Families note good value in the quality of food, care services, and amenities provided, though some concerns about safety and activity programming may affect perceived value.
Location & Neighborhood
1207 Jackson Keller Rd, San Antonio, TX 78213
Get DirectionsAbout the Area
Located on Jackson Keller Road in San Antonio, Gardens of Castle Hills sits in a tranquil area with convenient access to essential medical services like Texsan Heart Hospital and local pharmacies. The neighborhood offers a suburban feel with nearby dining options and green spaces, providing residents with opportunities for outings and easy access to healthcare.
Nearby Attractions
- Phil Hardberger Dog Park
- Phil Hardberger Park
- Woodlawn Lake Park
Public Transportation
- Local bus routes along Jackson Keller Rd
- San Antonio VIA Metropolitan Transit services
Questions & Answers
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