Golden Estate Residential Care

Very nice place

My brother has been a resident here for 8 years. The owner has treated him like family and he has been very happy here. The facility is clean and well maintained. The residents always appear well cared for and very happy. We have been impressed over the years with the communication. The owner and staff never hesitate to let us know of any concerns with the care of my brother. We have recently moved out of state and have complete confidence that my brother is well taken care of. We have not witnessed any of the complaints witnessed in the review by Super Kleen. It sounds like a disgruntled employee to me.

Staff assault residents with wet towels to their faces and then laugh about it, all clothes and bedding and community use towels and washcloths are washed on quick wash in cold water, medications are not given properly, kitchen staff do not wash their hands after using the restroom, meals are not large enough for adults, several residents constantly complaining about meal quality and size, kitchen staff microwaves most meat and serves mostly frozen and/or cold, heating/air issues consistently, owner forces residents to do free labor and maintenance on the building, 1 religious activity per month for the residents in the building, a resident was told she cannot attend church of her choosing because she wanted to volunteer at the church, residents rights are abused by staff and owner, there is not a full-time nurse on staff and much needed injections are often late or missed altogether, the owner refuses to hire a housekeeper and has lazy staff that dont clean bathrooms, floors, counters, or bedrooms because they are unable to stand, staff routinely pass infection to residents, staff have poor hygiene, residents do not bathe - staff do not ensure residents’ hygiene is taken care of, owner cuts back on PPE like gloves, masks, med cups in order to pay the bills, air conditioner was out for a month on women’s hall, kitchen staff lick their gloves while spreading peanut butter on bread, kitchen staff do not wear hair nets or wash their hands properly, owner opens resident mail before they can, owner is mentally unwell and micromanages (talks constantly) while nothing gets done, owner tells residents and staff employees’ medical information without their permission, owner is a liar and a crook, owner treats the residents like a paycheck instead of human beings, a resident was sick for almost a full month before owner agreed to hospital care, owner only cared about the resident’s past drug use while resident was in the hospital, owner mocked a resident who was moving out and was angry at her because she was taking money from the facility, owner treated the resident moving out worse for the last month than ever before, owner refuses to talk to residents when they ask, owner withholds resident money until she deems they need it, water dispenser in the dining room hasnt been cleaned or sanitized in at least 2 months and is used daily, residents often have no water to drink because staff refuse to fill the water dispenser for their entire shifts, residents laundry smells like urine and sweat after being washed on quick wash in cold water