Hearthstone Senior Living

We had high hopes for this senior care facility in our small town, but unfortunately, it did not meet our expectations or needs. From the start, there were several red flags. During the initial tours, many of the rooms had strong urine odors — we were told by the sales representative that this was “normal,” which was concerning. The assisted living units were also not ADA-compliant; the toilets were so low they seemed more suitable for children than for older adults with mobility issues. Throughout our time there (just over five weeks), it became clear that the facility was understaffed and unequipped. Communication was lacking.. What was most disheartening was how we were treated upon leaving. While we were initially welcomed with warm smiles, no one acknowledged us or offered a simple goodbye when we made the difficult decision to move out. I sincerely hope that the new ownership will take the opportunity to make meaningful changes — better staffing, proper equipment, cleaner facilities, and a more compassionate approach to families. We would encourage those interested to tour the facility more than once.

The amount of intricate planning and care from each department is very apparent. I am amazed by the magnitude of attendance at each activity and event. They have a wonderful team and I hope to visit again soon!

Hearthstone Senior Living is a vibrant community with caring staff. Kayla, the director of Hearthstone Senior Living goes above and beyond to provide exceptional care to her team and residents.