Hemsley House at University Park
$3,314 – $5,077/mo
Starting price
Memory Care
Care types
Studio, Shared, Private
Room options
Yes
Wheelchair access
About Hemsley House at University Park
Hemsley House at University Park brings together a quiet, landscaped setting with a full slate of daily activities and care options for seniors in northeast Colorado Springs. Residents find bright, clean rooms—some with kitchenettes—and shared spaces that encourage socializing, from movie nights to baking clubs and seated dancing. The community stands out for its person-centered approach, with staff frequently praised for kindness and teamwork, though experiences vary when care needs become more complex. Proximity to medical centers, pharmacies, and local dining adds convenience, while the neighborhood’s calm streets and nearby parks offer peaceful walks and a sense of connection beyond the community’s walls. Hemsley House is especially suited for those seeking a blend of independence and support, with memory care available alongside standard assisted living services.
Our Care Approach
Hemsley House emphasizes personalized attention and a team-based approach to care, with medication management and coordination with outside healthcare providers. Staff are generally described as compassionate, but the community may be better suited for residents with minimal to moderate care needs, as some families report gaps in support when care requirements escalate.
Family Experience
Families visiting Hemsley House often feel welcomed and supported, with staff taking time to know their loved ones personally. However, experiences vary widely—some families feel their relatives are safe and well-cared-for, while others report having to advocate intensely for basic needs to be met, particularly during periods of declining health.
Care & Services
Services and care programs available at Hemsley House at University Park.
Medical Care Services
Nursing staff on-site, medication management, and coordination with healthcare providers; some reviews mention medication errors and delays in response.
Personal Care Services
Assistance with daily living, mobility, and hygiene; several families report lapses in timely personal care, especially for residents with advanced needs.
Specialized Care
Memory care services available, but some families question whether the staffing and training are adequate for residents with significant cognitive or physical challenges.
Interested in learning more about the care options?
Living Environment
Cleanliness & Maintenance
Most reviews mention clean, spacious rooms and tidy common areas, though a few note institutional-feeling layouts in some living quarters.
Atmosphere & Community Feel
The community fosters social connections through daily activities, outings, and shared meals, with many residents and families noting a friendly, busy environment.
Safety & Security
A 24-hour call system and supervision are in place, but some families express concerns about timely response and oversight, especially for memory care residents.
Amenities
Reviews
Based on 108 reviews
Reviews for Hemsley House at University Park are mixed, with many families highlighting friendly, caring staff and a clean, welcoming environment, but others raising serious concerns about staffing levels and responsiveness, especially for residents with higher care needs. Positive experiences often mention strong staff teamwork and a homey atmosphere, while negative reviews describe delays in basic care, medication errors, and occasional lapses in compassion and professionalism.
- Staff described as friendly, professional, and attentive to resident needs
- Clean, bright rooms and well-maintained common areas
- Engaging daily activities and social events
- Reports of slow or absent response to call buttons, especially during increased care needs
- Some staff described as frustrated or rude under pressure
- Concerns about medication management and personal care for residents with complex needs
PRETTY BABE
I wanted to take a moment to highlight the exceptional care provided by Michael Jamaal, one of your CNAs. Michael has consistently demonstrated a high level of professionalism and compassion in his role. His attentive nature and willingness to go the extra mile made a significant difference during my recent visits with my parents. He not only ensured that all there needs were met but also took the time to engage in meaningful conversations, making the experience much more comfortable and positive. I believe that Michael's dedication and kindness are truly commendable, and he is a valuable asset to your team. Thank you for having such a wonderful caregiver on staff!
Diane eustice
The staff Jerona A, AshleyH, Raelynn A, Angela B, Evangeline S, and Chris P all have been wonderful with myself and my aunt! They work together for the well being of my aunt. Their concern has been a God set! They all have helped and worked together seamlessly! This was the perfect place for my aunt! Wonderful place. You will know your loved one is safe and well cared for!
Lindsay Russell
I am treated with respect and kindness. Kathy sometimes does not present herself in a friendly, kind manner so she ruffles peoples feathers. I wish that there was a way to get the cost lower.
42 more residents rated this community with an average of 4.8 stars
Families love this community. See if it’s the right fit for you.
Pricing
$3,314 – $5,077/mo
Pricing varies by room type, care level, and services selected.
Available Room Types
Value Consideration
With monthly costs starting around $3,314 and rising to $5,077 depending on care level and room type, Hemsley House sits in the mid-to-upper range for assisted living in the area. The value is most apparent for those seeking a social, activity-rich environment with standard care services; families of residents with higher needs may find the cost harder to justify given reported inconsistencies in care delivery.
Location & Neighborhood
About the Area
Hemsley House sits in a quiet, residential part of northeast Colorado Springs, close to medical facilities, pharmacies, and a variety of dining options. The area is known for its peaceful streets, nearby parks, and easy access to essential services, offering both convenience and a relaxed setting for residents and visiting families.
Nearby Attractions
- Garden Ranch YMCA
- Surgical Center at Premier
- Panera Bread
Public Transportation
- Local bus routes
- Accessible by car with on-site parking
Questions & Answers
Ready to learn more about Hemsley House at University Park?
Get your free personalized path or schedule a visit today.