Heritage Healthcare and Rehabilitation Center
$8,669 – $9,733/mo
Starting price
Nursing Home
Care types
1 Bedroom
Room options
No
Wheelchair access
About Heritage Healthcare and Rehabilitation Center
Heritage Healthcare and Rehabilitation Center in Old Naples provides 24-hour skilled nursing and rehabilitation services focused on supporting residents through recovery and daily living assistance. The community features a range of amenities including a fitness room, arts and activity rooms, and outdoor garden spaces that encourage engagement and social interaction. Recent management changes have brought visible improvements in cleanliness and staff responsiveness, aiming to enhance the resident experience. Located near Naples Community Hospital and local dining spots, it offers convenient access to medical care and neighborhood comforts. Families can expect a community working to balance medical needs with social activities in a familiar Florida setting.
Our Care Approach
Heritage Healthcare emphasizes skilled nursing and rehabilitation with 24-hour supervision and assistance with daily activities. Therapy services receive positive remarks, though care consistency varies. New management appears focused on improving responsiveness and quality of care.
Family Experience
Families report mixed experiences; some appreciate the caring staff and improved communication, while others face frustration with unreturned calls and inconsistent care. Visits are generally welcomed, and the community strives to support family involvement despite challenges.
Care & Services
Services and care programs available at Heritage Healthcare and Rehabilitation Center.
Medical Care Services
Includes 24-hour nursing, medication management, health monitoring, and rehabilitation therapy with occupational and physical therapy specialists on staff.
Personal Care Services
Assistance with bathing, dressing, mobility support, and daily living activities is provided, though some reviews note inconsistencies in delivery.
Specialized Care
Memory care and behavioral care are not offered; focus remains on rehabilitation and skilled nursing.
Interested in learning more about the care options?
Living Environment
Cleanliness & Maintenance
The facility has undergone noticeable improvements in cleanliness recently, though some reviews still mention older infrastructure and past maintenance issues.
Atmosphere & Community Feel
The atmosphere is described variably; some find a family-like, friendly environment, while others report a lack of attentiveness and a stressful experience for residents.
Safety & Security
Safety concerns have been raised due to understaffing and incidents such as residents found on the floor and inadequate monitoring, though new management efforts aim to address these issues.
Amenities
Reviews
Based on 41 reviews
Reviews for Heritage Healthcare and Rehabilitation Center are mixed, with many families expressing concerns about understaffing, neglect, and inconsistent care, including serious issues like bed sores and dehydration. However, some reviews highlight improvements under new management, noting cleaner facilities, friendly staff, and positive therapy experiences. The overall rating reflects significant variability in resident satisfaction and care quality.
- Staff described as friendly and caring by some residents and families
- Facility cleanliness has improved under new management
- Therapy services are well regarded and supportive
- Reports of understaffing leading to neglect and safety concerns
- Incidents of bed sores, dehydration, and poor hygiene care
- Communication issues including unanswered calls and lost personal items
katie D
I want to say thank you to the wonderful staff at Heritage. We enjoy the family and friendly environment. Everything was so neat and clean. Thank you!!
Tyler Duffy
I want the whole staff at Heritage Healthcare to know how much we love and appreciate the sincere love and care you have given my dad. God bless you all. You will never gone forgotten. Thanks again😘🥰
Rogelio Celis García
My mom was here several years ago for her knee replacement, I came today to see if I could bring my mom next week after her surgery (fracture shoulder) and I do need to say it looks way different just walking in reception welcomes you with a smile and helps you right away. Admisión Person wasn’t In but some one took the time to walk me around, couldn’t remember her name. Floor and rooms looked clean and they have plenty of rooms available. Why am I writing this post well, nothing on this reviews is accurate of the building now. I was told new management team was on board, give it a chance do not judge a book by its cover.
5 more residents rated this community with an average of 4.0 stars
Families love this community. See if it’s the right fit for you.
Pricing
$8,669 – $9,733/mo
Pricing varies by room type, care level, and services selected.
Available Room Types
Value Consideration
The monthly cost range of $8,669 to $9,733 reflects the skilled nursing and rehabilitation services offered. While some families feel the value is undermined by care quality issues, others recognize improvements and the comprehensive amenities provided.
Location & Neighborhood
About the Area
Situated in Old Naples, Heritage Healthcare is close to essential medical facilities like Naples Community Hospital and local amenities such as dining and coffee shops. The neighborhood combines residential charm with convenient access to healthcare and community resources.
Nearby Attractions
- Fifth Avenue Coffee Company
- St Ann Catholic Church
- Lake Park Diner
Public Transportation
- Local bus routes along Tamiami Trail
- Nearby taxi and rideshare services
Questions & Answers
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