Heritage West Allis
$3,900 – $5,400/mo
Starting price
Memory Care
Care types
Private, Studio, 1 Bedroom
Room options
Yes
Wheelchair access
About Heritage West Allis
Heritage West Allis provides a comprehensive senior living experience in West Allis, Wisconsin, combining assisted living, memory care, and independent living within a 78-unit community. The facility is recognized for its spacious, bright environment featuring wide hallways, modern finishes, and a variety of apartment styles including private studios and one-bedroom units. Residents benefit from 24-hour supervision and assistance with daily activities, supported by innovative safety technologies like smart bathrooms and fall detection. The community emphasizes engaging life enrichment programs, including fitness, arts, and seasonal family dinners with live entertainment. While the building’s design and social opportunities stand out, families should be aware of past concerns related to pest issues and management responsiveness.
Our Care Approach
Heritage West Allis focuses on continuous care with 24-hour supervision and assistance for daily living activities such as bathing, dressing, and medication management. Specialized memory care programs support residents with cognitive impairments, while staff strive to improve care quality despite operational challenges noted in reviews.
Family Experience
Families often highlight positive interactions during visits, appreciating the festive family dinners and social events that include live entertainment. However, some family members report challenges with communication and responsiveness from management, along with concerns about pest issues affecting their loved ones’ comfort.
Care & Services
Services and care programs available at Heritage West Allis.
Medical Care Services
While nursing care is not provided on-site, residents receive 24-hour supervision and medication management, supported by emergency alert systems and health monitoring technologies.
Personal Care Services
Assistance with daily living activities such as bathing, dressing, and mobility support is available, ensuring residents receive help tailored to their needs.
Specialized Care
Memory care services cater to individuals with Alzheimer's, dementia, and other cognitive conditions, featuring specialized programming and secure environments.
Interested in learning more about the care options?
Living Environment
Cleanliness & Maintenance
The facility is generally clean and well-maintained with modern finishes and wide, bright hallways. However, multiple reports of bed bug and roach infestations have raised serious concerns about pest control and maintenance responsiveness.
Atmosphere & Community Feel
Residents enjoy a homelike atmosphere with active social programming, including resident-run activities, music programs, and family events. The environment is described as bright and welcoming, fostering friendships and engagement.
Safety & Security
Safety is supported by 24-hour supervision, emergency alert systems, and innovative technologies like smart bathrooms and fall detection. Wheelchair accessibility and secure entry contribute to resident security.
Amenities
Reviews
Based on 32 reviews
Reviews reveal a mix of positive and negative experiences. Many praise the friendly staff, clean and attractive facility, and enjoyable meals, especially holiday family dinners. However, there are recurring complaints about pest problems such as bed bugs and roaches, as well as dissatisfaction with management and communication. Some staff express dedication despite challenges, while a few family members report frustration with responsiveness and infrastructure issues.
- Friendly and helpful staff
- Clean, bright, and well-maintained facility
- Excellent holiday family dinners with live entertainment
- Recurring bed bug and roach infestations
- Management perceived as inexperienced and overwhelmed
- Communication difficulties and occasional rude reception
Tiya Sanders
Called to ask my sick grandma was greeted with a hostile receptionist with a dismissing and rude tone very unpleasant. Should be fired.
kimberly krajewski
The independent side is full of roaches and bed bugs.
Isabella Petite
Friendly staff, clean facility. We visit all the time me and my 2yr old and she loves when they had the chicks
8 more residents rated this community with an average of 3.9 stars
Families love this community. See if it’s the right fit for you.
Pricing
$3,900 – $5,400/mo
Pricing varies by room type, care level, and services selected.
Available Room Types
Value Consideration
With estimated costs starting below the Milwaukee area average, Heritage West Allis offers competitive pricing for assisted living and memory care. While many families find value in the facility’s amenities and care services, pest problems and management issues may impact perceived value for some residents and their families.
Location & Neighborhood
7901 W National Ave, West Allis, WI 53214
Get DirectionsAbout the Area
Located in West Allis, Wisconsin, Heritage West Allis benefits from a suburban setting with convenient access to local physicians, pharmacies, cafes, and parks. The area combines small-town charm with proximity to Milwaukee’s urban amenities, supporting a balanced lifestyle for residents.
Nearby Attractions
- Local parks for outdoor activities
- Nearby cafes and restaurants
- Community events and seasonal celebrations
Public Transportation
- Local bus routes serving West Allis
- Nearby transit connections to Milwaukee
Questions & Answers
Community Updates
Latest News
2025-09-29T15:50:50.000Z
Labor Day holds deep meaning for older adults who have honored this tradition for decades. The memories of past celebrations—family gatherings, community parades, and shared stories—remain vivid and precious. You can help create new memories this year through activities designed specifically for seniors' comfort and enjoyment. 🏠💜 Read more below: 🔗Link:
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2025-07-31T14:47:55.000Z
Perhaps most remarkably, nature’s positive effects often persist even after the specific memory of the activity fades. Your loved one might not recall a morning garden session or afternoon walk, yet the emotional uplift, improved sleep and reduced agitation can last throughout the day. This represents one of the most valuable Benefits of Nature for dementia patients 🌱 Read more below: 📎
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2025-05-30T13:02:49.000Z
Meaningful connections between caregivers and residents form the bedrock of exceptional senior care.❤️🏠 Read more below: 🔗Link:
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