Highland Hills Post Acute

Tracy from the front office was great at getting us admitted into the facility. My husband has had 3 previous stays here, which have gone mostly well. There will always be situations that need attention, but the staff at the facility have always been open to rectifying those situations. After an horrific accident at home that caused an open complex ankle injury and 13 days in hospital, it was time to rehab. We went through a long list of facilities, chose a few and requests were sent out. Only 2 responded. One was too far from home for me to check in regularly, and the other was not in the best condition aesthetically, and morale was obviously low. (I toured said facility talking with admin, staff, and residents.) We lost sleep thinking that we might have to go to this facility because of a lack of other options. My husband called Highland Hills and asked if there were any way possible that he could be admitted, and if so to please give him a call. We decided to appeal the placement at the sub par facility and go through the list again with our case manager. As we were going through the list, Highland Hills staff called and said that they had a place for my husband. After all of the stress and anxiety that we’d been through, we counted this as a blessing. Staff was there to welcome us and offered to help in any way that they could. I expect that our lengthy stay will be a good one. I will do an update to this review.

Took care of my mother in so many ways - medically and rehab - the staff helped me to negotiate a lot of transitional paperwork

Horrible people