Hillside Heights Rehabilitation Center
$3,800 – $6,300/mo
Starting price
Nursing Home
Care types
1 Bedroom
Room options
No
Wheelchair access
About Hillside Heights Rehabilitation Center
Hillside Heights Rehabilitation Center brings decades of experience to Eugene’s Friendly neighborhood, offering skilled nursing care in a setting that blends medical support with daily comforts. The facility operates around the clock, providing residents with continuous access to care and assistance. While the building itself is older, it is maintained, and the staff receives praise for attentiveness and kindness. Residents can join in group activities, enjoy meals together, and spend time in outdoor spaces. The center focuses on rehabilitation and nursing, with physical therapy and medication management as part of daily routines. Families will find a team ready to coordinate care, though some aspects of the living environment and food quality have drawn criticism. Hillside Heights stands out for its longevity in the community and commitment to resident well-being, even as it faces challenges common to larger facilities.
Our Care Approach
Hillside Heights focuses on skilled nursing and rehabilitation, with staff providing medication management and assistance with daily activities. Reviews suggest that while basic medical needs are met, there are frequent delays in pain management and responsiveness to urgent requests. The care approach appears to be more task-oriented than holistic, with families noting gaps in personalized attention and follow-through.
Family Experience
Families visiting Hillside Heights often express frustration with communication, reporting difficulty reaching staff and slow responses to concerns. Several describe pulling loved ones out due to unsatisfactory care. While some appreciate the kindness of individual caregivers, many feel the overall experience falls short of expectations for dignity and quality of life.
Care & Services
Services and care programs available at Hillside Heights Rehabilitation Center.
Medical Care Services
Provides skilled nursing, medication management, and rehabilitation services including physical therapy. Some reviews mention delays in receiving prescribed medications and inconsistent medical oversight.
Personal Care Services
Assistance with daily living activities is available, though reviews report lapses in hygiene care, bathing, and repositioning. Families note that while CNAs are caring, their ability to help is limited by staffing and protocols.
Specialized Care
No specialized memory care or behavioral health services are indicated. Rehabilitation is a focus, but the quality and consistency of therapy are questioned in reviews.
Interested in learning more about the care options?
Living Environment
Cleanliness & Maintenance
Cleanliness is a recurring concern, with multiple reviews mentioning dirty rooms, overflowing toilets, and general disarray. Some note the facility is older but maintained, yet upkeep appears inconsistent.
Atmosphere & Community Feel
The atmosphere is described as noisy and sometimes chaotic, with limited privacy in shared rooms. There are efforts to provide activities, but the social environment is impacted by overcrowding and lack of personal space.
Safety & Security
Safety concerns are raised regarding neglect, delayed medical attention, and lack of supervision. No specific security features are highlighted in the reviews.
Amenities
Reviews
Based on 42 reviews
Reviews for Hillside Heights Rehabilitation Center are mixed, with some families praising attentive staff and the availability of medical care, while others report significant concerns about cleanliness, room size, food quality, and responsiveness to resident needs. Negative experiences frequently mention delays in pain management, issues with hygiene, and frustration over communication with staff. Positive remarks highlight caring CNAs and the effort to provide recreational activities, but these are overshadowed by repeated complaints about neglect and inadequate living conditions.
- Attentive and caring CNAs
- Availability of group activities and outdoor space
- Staff checks on residents regularly
- Delays in pain medication and medical responsiveness
- Small, crowded rooms and cleanliness issues
- Poor food quality and portion size
S S
Open 24 hours yet when you call they are closed.
Hey You
Is this place a joke? “We can’t do anything without a doctor’s order” funny thing is that either they “can’t find anything from the doctor from the HOSPITAL” or their stall doctor either ignores you. My husband had a urine catheter. No biggie right? The problem here is that the ONLY time he ‘s to have one in is during surgery for his insides are very, very sensitive to them and it MUST be removed as soon as possible. Hillside left it in for a week. He was hurting so bad from its infection and swelling that it took nearly 20 minutes just to get it out. He was ALWAYS hungry as thei food quality and quantity was so poor and small (portions) that he didn’t bother eating after 6 “meals”. He constantly advised them that he didn’t care for oatmeal EVERY morning and asked for something else but after numerous times telling them he just gave up. The CNA’s were great but their hands were tied as a CNA can only do so much (a CNA has so little training that just about anyone can do it). PAIN CONTROL is a joke also as the person dispensing same gas a brain that’s on vacation. I had my husband veep a time log for it. The average time it took was 47 minutes. Hillside is a joke! I
Carrie LaGrone
This place should absolutely be shut down! Reports to the state will be filed by numerous family members. I'm so appalled that a place like this can even exist.
10 more residents rated this community with an average of 3.9 stars
Families love this community. See if it’s the right fit for you.
Pricing
$3,800 – $6,300/mo
Pricing varies by room type, care level, and services selected.
Available Room Types
Value Consideration
With no specific pricing information available, value is difficult to assess directly. However, the frequency of negative reviews regarding care quality, living conditions, and food suggests that families may find better value elsewhere unless significant improvements are made. The facility’s main strengths are its location and the dedication of some staff members, but these are offset by persistent operational challenges.
Location & Neighborhood
About the Area
Hillside Heights Rehabilitation Center sits in Eugene’s Friendly neighborhood, known for its welcoming vibe and proximity to local amenities. The area offers easy access to pharmacies, clinics, and dining options, supporting both residents and visiting families. The neighborhood’s character is residential and quiet, with green spaces nearby, though the facility itself faces challenges in matching this tranquility indoors.
Nearby Attractions
- Prevention Plus Clinic
- Rite Aid pharmacy
- Glenwood Restaurant
Public Transportation
- Lane Transit District bus service
- Local taxi and ride-share options
Questions & Answers
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