Incarnate Word Retirement Community

We visited The Village at Incarnate Word to take photos of the residents, and I was blown away by how beautiful the grounds were. The inside was spotless, well-kept, and welcoming. The staff was truly out of this world. You can see the love and care they have for the residents in everything they do. It’s a magical place where people are not only cared for, but genuinely loved. I can’t recommend it enough.

This was one of the worst experiences of my life. I’ve unfortunately dealt with racism before, but this location took it to another level—it truly felt like the headquarters for it. I went in simply to promote my jewelry business and was literally screamed at to “get out” because of my race. Absolutely unacceptable. I would not recommend this place to anyone who is not white. It’s especially shocking given that it’s located right next to both a university and a church—places where you would expect more open-mindedness, respect, and basic human decency. No one should ever be treated this way. If I could give a negative star rating, I would. I also plan to reach out to the head of the university connected to this location, as the type of racism they are allowing and promoting toward local customers is disgraceful

My 80-year old mother spent about 2 months in the skilled nursing facility (De Matel House) following a fall. She has been in three other skilled nursing facilities before, but this facility was definitely the cleanest of them all! It never smelled like urine when my brother or I visited and that says a lot. The staff treated my mother very well and she formed strong bonds with several of the aides who helped care for her. The social worker, Connie, was a great resource and we communicated often regarding my mother’s progress. The reason I gave 4 stars instead of 5 is because my mom’s dentures were accidentally thrown away while she was there. She had her dentures in the other facilities as well, but they came up missing at this one. According to my mom, the aide saw them in her room while she was in the dining room, so she brought them to her. It was a nice gesture, but my mom didn’t actually eat with her dentures. It is believed they were likely placed on the tray (wrapped in a paper towel) and thrown away since she didn’t use them. They looked for them in various places the next day, but they were not recovered. When it was reported to the facility, the response was basically, “sorry, but we are not responsible”. I feel there should be tighter procedures in place to help mitigate loss of these types of items because it will cost us at least $2000 to replace them.