Lake View Terrace Memory Care Residence

This is the BEST place for memory care in AZ. The ED Pamela has put so much effort into making this facility what it is, and the entire staff works so hard to make it a great place for their residents. They are continuously providing free education for the community, their staff, caregivers, and family members, which really shows their commitment to providing excellent care and raising awareness for all things memory care. It is always perfectly clean, the staff is warm and inviting, and the residents are treated like family.

I thought this would be a good place for my dad, I couldn't have been more wrong. Dirty, understaffed, poor management which was never around and worst of all neglect...First family visit we notice a large lump on my father shoulder, not one person there ever notice, we call 911 and paramedics picked him up. Come to find out he had a dislocated clavicle. By April he was in alot of pain around his hips, again NO ONE listened to him, he faked a heart attack so he could go to the ER to be looked at, he had a fracture hip. WE lost OUR father today from Feb 26 to May 18, 3 months of hell. I never would have thought my last visit would be the last. Maybe if management took a better look at thier staff and used the amount of money the resident have to pay into their employee, the quality of service and care would be better. Apparently my father life didn't matter to you, well he matter to us!! We were told lies or never talk to...I highly recommend looking for a better place for your family. Lakeview didn't even have the dignity to inform us, of our father passing they told Ryan with Compassus he would have too.

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