Landon Ridge Alamo Ranch Assisted Living & Memory Care

My mother was a resident on pathways side of Landon Ridge. She was there from August of 2024 until she passed in May 2025. I was overall pleased with the care that she received, the nurses aides seemed to really love my mom. The communication from the facility could have been better. I had to call monthly for the bill and sometimes it was not correct, it normally took several phone calls and an email to the administrator to get a call back, but eventually it was resolved. When I had medication questions they were a responsive and got the changes done quickly. My mom fell several times but they always contacted me day or night when she fell. As she got closer to the end of her life, her decline wasn’t clearly communicated with me by Landon Ridge or by Bristol hospice (however they had just started seeing her several days before). I came to see her one day and found she had greatly declined from the month before (i live out of state and came as often as I could) I had no idea. That was the night she passed. Ultimately I was mostly satisfied with the care she received there. The staff cared for my mom and one in particular really seemed to love her. My feedback to Landon Ridge is that your communication with families should be much better, the bills should be more carefully vetted as well. Each resident should have a specific contact person assigned at Landon Ridge for concerns so families don’t have to leave multiple messages and get passed around. 4 stars because of the lack of communication.

I really appreciate the wonderful staff who plan and organize the daily activities. They do an amazing job making sure the activities are engaging, enjoyable, and never boring. Sagora is truly a fun place to live because of the effort they put in. The residents get the chance to interact, build friendships, and share experiences with others who are around the same age and understand their journey. It creates a welcoming and uplifting environment that makes every day special.

If you are considering placing a loved one in Landon Ridge’s Pathways Memory Care and are unable to be present every day, there are some important things you should know from our personal experience. My father was a resident in Pathways from October until his passing in May. He was only 63 years old. During his time there, we encountered repeated and deeply concerning issues that other families also experienced. 1. Financial Mismanagement Despite repeated requests, we were never provided invoices during my father’s stay. Charges frequently increased without explanation, and management was consistently unresponsive to emails and phone calls. We at one point were told we owe thousands of dollars without ever knowing why. Yet after their audit, it was confirmed that we did overpay by thousands of dollars—yet we still lack full transparency or assurance that all overpayments have been identified and reimbursed. We never figured out what was going on. 2. Medication Misuse and Chemical Restraint We witnessed multiple incidents of medication errors, including staff administering the wrong medications during my father's panic attacks—sometimes giving him medications meant for other residents. Even more alarming, there were repeated reports among families of chemical restraint practices, which are illegal in the state of Texas. We are one of those families. Families were often told their loved ones were “aggressive” and required additional medications or private caregivers—an added, unexpected financial and emotional burden. We were part of a family council where these issues were openly and frequently discussed by multiple parties. 3. Living Conditions The condition of my father’s room was unacceptable. Food would be left on the floor, his incontinence accidents were not cleaned up in a timely manner, and the room was consistently dirty with sticky floors, gnats, and flies. This was not an isolated occurrence. We had to clean his room every day. 4. Falls and Neglect Falls often went unnoticed and undocumented. If not for the camera we installed in his room, my father could have remained on the floor for hours after some of his falls. I had to visit at night on multiple occasions to address why he was not dressed, not medicated, or lying on the floor without assistance. 5. COVID-19 Mismanagement During the height of the pandemic, Landon Ridge failed to report COVID-19 cases to the state as mandated. My father, among others, contracted COVID during this time and his health rapidly declined thereafter. Several residents, including ours, suffered serious falls linked to post-COVID complications such as vertigo, and there was no increase in supervision despite known fall risks. 6. Retaliation and Administrative Negligence There is a clear pattern of retaliation from management. Families who raise concerns often report decreased attentiveness to their loved ones' care. In our case, the head of nursing barred our hospice nurse from seeing my father on the very day he was transitioning—reportedly “due to a personal grudge.” We were never consulted or informed of this decision, which left us blindsided during an already devastating time. This individual has also been known to expel families from the facility with little or no warning, particularly those who raise concerns or question care practices. Families are advised to have a backup plan if they advocate for their loved ones. Families have reported to us that they were given as little as five hours to vacate. 7. Corporate Indifference When we escalated our concerns to corporate management in Fort Worth, we were dismissed. I was told, with little professionalism, that the reported issues “never happened” and “couldn’t happen.” Days later, corporate staff arrived at the facility and openly criticized me to other staff members. Families deserve transparency, safety, and respect. We did not receive that at Landon Ridge.