Levindale Hebrew and Geriatric Center

My family member was transferred here from an intensive care. We were not given any other choice. I stayed awake at night worrying about him. I had read the Google reviews and checked medicare's website. After experiencing a stay, I would send him here again if I needed to. He felt that it was "the best hospital he had ever been to." He was very touched by the extra things they would do for him just to be kind. I will say that the people at the front desk are not at all friendly. There are maybe two that do not look miserable. There is one man in particular that is extremely rude and has no business at the front desk. Also be prepared to have to give them your driver's license to be scanned each time. It's disturbing to have to compromise your personal information to see a loved one. We were in the hospital unit. It looks like a nursing home, not a hospital. In fact, when you look up ratings for the facility, you will find them listed under nursing homes. The facility is clean. I did not see rodents or any other type of pests. I thought that most of the medical staff, including the techs, were very professional and knowledgeable. Our family member was on a ventilator, and was very quickly weaned. They had struggled at the ICU to be able to wean him off the ventilator, and it happened very quickly at Levindale. The negatives were what I considered over use of restraints, a lack of consideration for the patients dignity, and a long time waiting for call bells to be answered. We stayed with our family member, both to make sure that he was well cared for and also to try to be helpful. There is housing on the campus. I recommend Levindale.

This place needs to be shut down. WHERE IS THE STATE!!!! Residents are always left unattended on day and night shift on households. No gna no nurse in site. People are falling like crazy and they aren’t reporting the falls. Needs to be shut down or all new management!!

SHORT STAFF, MOM DIED! If I could give zero stars I would. My mom was here for five years. She had a stroke which caused left sided paralysis as well as deafness on the left side for which she had a cochlear implant. She was also legally blind. In the first year, the care was pretty good. Then we received a letter, a staff reorganization was being implemented for better patient care. Instead of one nurse and one medicine aid per unit, there was now one nurse per two units, and a medicine aid. One nurse now had 28 patients! 28!! Due to them covering two units, the nurses were never on the unit for very long, and when they were, they were constantly in the office, only coming out for emergencies. They relied solely on the aids to monitor patients and report any changes. While the aides were as helpful as they could be, they were clearly overwhelmed and not medically trained to identify changes in medical status. My mom was heavy set and required a “two-person lift.” When a second person was unavailable, one staff member would move her. On one such occasion, the aide dropped my mom into her wheelchair breaking her right hip. This hip fracture required surgery to repair. An “internal investigation” said my mom ‘blooped’ into her chair, and that because of her osteoporosis the hip broke. Because of the stroke, my mom had limited mobility on her left side. The staff didn’t do range of motion exercises to maintain normal range of motion in her left arm and leg. A year after the hip fracture, an aide broke her left arm in the shower because she raised it higher than mom’s limited range of motion would allow. They put her arm in a sling and gave her Tylenol for a broken arm! When new staff came because of the high turnover rate, instead of crushing her pills with apple sauce (which was supposedly noted on the medication record), they would either crush it in pudding (which mom wouldn’t eat) or try to give it to her whole (which she was unable to swallow). When mom wouldn’t take the medication as they prepared it, they would just say mom refused to take medication. Mom was blind and she needed extra time with meds. Because the night shift was short, she would often go without meds because staff didn’t have the time to wait for her to take them. Also because of her blindness, mom required feeding at mealtimes. Most of the time, staff would plop the tray down in front of her, then come back later and pick up the untouched tray. I know this because I would come in around mealtime and see the untouched tray sitting on the table, sometimes the table was across the room, where mom couldn’t reach it even if she had known it was there. In the end, she was so little, I could move her myself. She had lost over 50 pounds. She went to Sinai ER on a Sunday and died the next day. Maybe my mom died so yours won’t have to. You are just a dollar to them. Go anyplace else!!