Maple Ridge Health Services

There is nobody at the front desk checking people in or making sure nobody crazy comes in. There are no wheelchairs in the front, accessible for new patients. Everything is disgusting.The only positive is that the staff are pretty nice, and seens to know what they're doing.

This is my second stay at Maple Ridge in three years. I am finding that the services and facilities are even better the second time around. The staff are very attentive and caring. They are very well-trained and knowledgeable in their fields and tasks. Many of them are real sweethearts ! The actual facilities are very well designed and easily accessible. The food is excellent. The ages of the residents here tend to be in the senior citizen class although I have seen a few whom have been only forty years old. (I am 69.)

My loved one was admitted after a hip surgery. I work in healthcare and understand compliance, safety and state regulations. This place id totally unsatisfactory. I witnessed on morning 3 different call lights that were not answered for 45 minutes. There’s rusty fasteners, torn-dirty rugs that pose trip hazards for a vulnerable population, I filed a grievance with the “top brass” and there was a retaliatory attitude with the patient. The “grievance” officer spoke a good game but after we spoke staff were belligerent with the patient stating we had to come or you would file a grievance. This is not how the State of Wisconsin wants these issues dealt with. They are to be non retaliatory. Upon discharge the patient had her wound vacuum removed stating hgis was their property and the patient was left in less than acceptable condition. I will be filing a complaint with the DHS do your loved ones do not have to go through this in the future.