Mecklenburg Health & Rehabilitation Center

Please Read: My elderly mom is at this facility, and the top administrators are terrible. They refuse to take responsibility for their serious mistakes and gaslight me whenever I confront them. The latest incident involved their failure to notify me when my mom fell at the facility. They sent her to the ER and had a contracted after-hours medical service call me from an 1800 number at 6:48 AM. This provider didn't inform me to look out for such a number in emergencies, so even if I had been awake, I wouldn't have known to answer. The Optum service team admitted they couldn't provide a specific number because calls come from various numbers. The facility claims Optum acts as their extension, while Optum says they aren't employees of the agency and that their relationship with the facility does not stop the facility nursing staff (staff in general) from contacting me directly. My mom has been at this facility for years, and they have always called me in the past when she fell or needed to go to the hospital, not the contracted Providers. From what I understand ( by research) this appears to be a state and federal violation. The bottom line is that my confused elderly mom was sent to the ER without my knowledge, and I only discovered it the next day when I noticed a wristband on her. She told me she asked the nursing home to call me, but they didn't. The facility continues to avoid accountability, as usual. I requested their grievance policy and form to file a complaint but was denied. Their regional Director decided he would not afford me this right and had the form completed by their Administration, not reflecting my chief complaint. I've received conflicting answers from the facility and the State Rep responsible for holding them accountable. This has been an ongoing battle just to protect my mom's rights and not be bullied by Administration (ignoring me many times, dismissing my concerns and gaslighting me) there because I am advocating for her.

I am now just getting around to making this review. My grandfather has been in another rehab facility a few years ago and had to stay there for physical therapy and had a great experience but this place on the other hand was the total opposite ! My grandfather was admitted to this nursing home for physical therapy and was living there until he can come home again. He was left for hours with a soiled diaper and had develop a diaper rash. I understand there was a lot of patients there but it’s just so heartbreaking for me to wait there and call for help many times and told that my grandfather would just have to wait his turn for hours. It was such a recurring issue that my grandfather had for some reason started to have nightmares of him self soiling his diaper even though it was clean when being checked. I would never recommend this place to even my worst enemy.

Mecklenburg Health and Rehab is THE BEST! My mom was a resident for almost 4 years before recently passing away. She received excellent care daily and was always treated with respect, compassion, and love. I could rest easy at night knowing that she was going to be well taken care of in their family-like atmosphere. My family has the utmost respect and gratitude for the administration and staff and will be forever indebted to you for everything that you did for us. Angels on earth, yes that’s Alexa and her staff!