MorningStar Of Albuquerque

Still angry. If I could post negative 5 stars I would. This place neglected my mother to death. What a sickening tragedy. August 2025 - Still angry. Mean people. Disgusting food. Negative 20 stars.

Beautiful and very clean. Staff is friendly and hard working

I suspected the care here was unreasonably low, but it wasn't until my family moved my mother to a different facility that it was confirmed. This review is mainly for the memory care area. If your loved one only needs assisted living, your experience could be ok, but if like my mom, you no longer remember how to take care of yourself, different story. I'll start with a positive. The building is really nice. Hygiene is substandard. I took my mom to the dentist after being in their facility for a number of months, and her dental hygienist was enraged at the state of her mouth. I sent a foot nurse to see to her foot pain, and they reported her toes were black with grime and nobody noticed or informed us that her toenails had not been cut once. The food in memory care was increasingly bad. She was given juice to drink - not water despite our requests - and while sometimes the food seemed just ok, other times, it looked terrible, nothing fresh or fresh made or healthy looking. She never had her own eyeglasses on. Nobody noticed or kept track despite my numerous requests. She went in with a very nice wardrobe, which gradually mostly disappeared as her closet was filled with old, worn, wrong sized items, even large men's clothes. She had multiple pairs of nice shoes, and by the time we moved her out, she had 2 shoes (not pairs) of her own that matched. Both her coats gone. Her walker gone. They couldn't find any of her things. When I would drop in, she was most often in mismatched, inappropriate pajamas, no bra, hair not brushed, one slipper, etc. Without exception, every time I dropped in, most (not all) of the staff were sitting together and on their phones, INCLUDING the male supervisor. There were a couple of staff who seemed to care and be half way professional, but they tended to be replaced at high rates. One staff member told me the situation bothered her and she tried to bring things up, but it was useless. Possibly worst of all, when we tried to bring up our concerns in a respectful way, we were blown off by the male supervisor, and the higher ups were copied. We have copies of these emails. And all for 10k plus a month. NOW: We moved my mother to a Good Life facility a few months ago. Everything changed overnight. All above problems gone. Best thing we ever did. Wish we moved her sooner. I'll end with some positives. The mission is good, and some staff are caring, and the facilities are very nice. They kept my mom more or less safe and fed. The occasional activities and entertainment are very nice.