Mount Vernon Healthcare Center

I been here for over a year and the staff here is wonderful. CNA Noel, Rose, Mahawa, Claudia, Nurse Augustina, Kim SW and Jennifer to name a few. It's a lot of really good people here. The cleaning has gotten way better but in general its good here.

Qualify of care is poor, some personal are not sensitive to the needs of the patients(asked staff member to get water up in bathroom so it would not be a fall hazard, he responded “ not my job”, coordination of medical appointments not adequate even after reminder by family, 4 Drs appointments missed due to failure to coordinate transportation or wrong time. Facility needs improvement, bed tray broken and were not replaced during 25 days at facility, leaks in the bathroom and cleanliness is an issue. Spoke to the Director but have not received any response from her.

My brother was a patient here for a short time and passed away in this facility. I was asked by business/financial office to pre pay his stay as medicaid and Social security would be delayed. I paid by my credit card. He passed on March 4th. 2024. I received a statement dated 04/01/2025 with a credit of $1,345.95 and was uncertain as to what this was about. It stated I had the option of paying by Credit Card, ACH, or Check. I called the facility around mid May and was told that they had no staff in financial office working for a while and to call back. The person I spoke to said that was false and corporate was sending people to help. Obviously a problem. I recently received another statement on June 16th. 2025 dated July 1st. 2025 for the same thing. I called on June 19th. 2025. (day before I tried but the office was closed) I spoke with financial finance office and was asking about this statement. I gave the account number and was told no account existed and what was the name of my brother. She confirmed it was a refund and wanted me to fill out an affidavit online. I said I don't do that and to send it to me. Conversation was heated and I was lied to. I asked her why the statement date was July 1st. when it is only June. She said they send them out monthly a week in advance. This last one was 2 weeks in advance and the only other statement was April 1st. with a postmark of March 20th. Very poor, and in my opinion terrible customer service by finance office. Not a good way to do business. I'm not happy that it took over a year to be informed of a credit. I was also not happy with care here....... don't get me started on that issue. It took a while for Hospice to get straight so he had care. He died shortly after being at Mt. Vernon Health Care Center. Beware of placing a loved one here.