Oaks at Habersham

The employees at the OAKS AT HABERSHAM treats you like a family member. When my husband needed to be in an assisted living facility I looked at many facilities before selecting the OAKS AT HABERSHAM. My husband is extremely happy there & has made a lot of friends there & enjoys the various activities they have. It's extremely stressful to face life altering decisions like this. The OAKS AT HABERSHAM presented the services they offered & I chose to move my husband there & we haven't been disappointed.

The Oaks on Habersham is a very pretty place but no happy with the assistance my cousin is getting with ADL’s. It doesn’t appear she is getting help with bathing & oral care. Her toilet hasn’t been cleaned in quite a while and was nasty. She definitely pays for assistance and should be monitored and encouraged with her ADL’s. She has some dementia.

I’ve had my aunt here for 5 months and they have never once cleaned her room. I visit her daily or almost daily and I do all of the cleaning. The apartments are infested with roaches and other smaller bugs. I’ve placed roach traps to try to control them. The food is pretty sad but I think that’s normal for most places. The elevator is filthy. They have not cleaned it since my aunt moved in so that’s about 6 months. They state they have staffing shortages but it’s been 6 months!! Then they started overcharging me for a higher level of assisted living for the last three months. What for? They have never explained this. I’m there everyday so I would notice if she’d had a shower and they do not manage her meds (I do all of that myself) so I cannot understand why they are charging me for level 3. Her level of care is basically non existent so it’s just like independent living! Organized activities for the residents are practically non-existent. They have a few puzzles in the upstairs activity room and you are on your own. My aunt is never notified of any activities and sits alone in her room most of the time. As a resident, your best option is to have your own outside care givers. I am aware that they are trying to fix these issues but there is a long way to go. I recently heard a lovely singing concert in the lobby area but that was the first one in the entire 6 months here. There has been no director of nursing or executive director for the last 2 or 3 months. I just met the new nurse last week and requested an appointment to discuss the care level charges and confirm if there is any need for such care. I’ve asked other staff repeatedly for someone to call me but I did not hear back from anyone. I’ve notified much of the staff about my overall concerns with the bugs and lack of cleaning but I never hear back about any of this. I would not recommend this place and am now actively looking to move her right around the corner to Buckingham South.