Ollie Steele Burden Manor

My Mom was walking when she went in. The first thing they did was put her in a wheelchair, she never walked on her own again. The worst thing is I was calling to check on her (it was COVID) and no one would answer the phone. Finally someone answered the phone after 7:00 p.m at night, and I was told my Mom had died around 6:30 p.m., she was supposed to have a hospice nurse sitting with her, negative, and shift change was more important than letting me know my Mom had passed away. One more thing, my mother insisted on wearing her wedding ring and a diamond cross, instead of taking her jewelry off of her, she was sent to the hospital with it on. My Mom's jewelry was stolen off of her body. I don't know if it happened at Ollie Steele or OLOL, but the fact remains, it was stolen and there was nothing I could do about it. My poor Mom was left in a room by herself dead and her most precious jewelry was stolen right off of her body.

Week one and it's been a great experience so far. Really beautiful grounds, excellent medical staff, food is fantastic, and aides are very focused on the welfare of each patient.

I wouldn't recommend this place to anybody. Not even to bring a dog for drop off! My experience with bringing mom here who has Alzheimer's was a nightmare. All of my fears came to light when they left my 76 yr old Mother sitting in a chair all night freezing cold! That's cruelty in my opinion because I explained when I brought her there for Respite she's always cold due to her Chemo medicine. No one cared to put her robe on her that I specifically said she likes to wear throughout the day it keeps her warm and cozy. My mom likes to walk a lot she no longer have the ability to do activities yet they forced her to sit at a table and had a problem with her constantly getting up. Definitely was a problem because I came to pick her up Sunday morning after getting a call from the night nurse stating she literally was awake all night! When I walked in she was facing the nurses station in a chair pushed up close to the table so she couldn't stand up! Didn't end there I did not give anybody permission to restrain her yet somebody decided to take her walker put the brakes on and jam it to the back of her chair so she couldn't get up and walk! The staff was very unprofessional and nonchalant about her care only pretended to be concerned when I walked up and saw her sitting at a table freezing cold restrained. Shame on you Our Lady of The Lake for having a facility open treating the elderly this way! It's no wonder your nurses and CNA's don't care about their jobs your Director of Nursing is no example for them rude and nasty cutting me off while I was trying to advise of mom's usual daily routine. This place was highly recommended to me by her Hospice provider bad referral. The bed was dropped all the way to the floor with mats down I said my mom won't be able to get up by herself to use the bathroom. No one cared it remained that way I was told aides pass by every 2hrs. I said that's not going to work for my mom she likes to walk she'll be pinned down there too long! At that point I was told no worries we'll get her aide to come by every hour from beginning to end not a good vibe! Always follow your instints. I thank God for protecting my mom that was 24hrs of hell!