Patriots Glen

Unfortunately since the former ED Jordan left this place has gone downhill! The new ED cares more about her appearance than the wellbeing of residents, walking around with outfits and makeup more suited for the nightclub than an assisted living. My aunt has been on covid lockdown for 3 weeks! There are barely any residents left in this facility, everyone is moving out left and right, all the caregivers my aunt came to know and love have quit, without our knowledge changes were made at the concierge so we have to wait forever to enter the building in the evening, packages we sent have got lost with no explanation as to what happened with them, construction and remodeling began on neighboring rooms without any warning. I’m extremely disappointed with the way things have been going and cannot in good conscience recommend this place to other vulnerable individuals especially for what this place is charging our family! Other facilities offer much better and similar prices

My father had been at an upscale assisted living facility for four years, but as his abilities waned we found that they could not reliably provide the nursing and ADL support that they claimed to offer. After he had a couple of falls we were told that we had to obtain third party 24x7 care for him to stay. The third party care came with its own reliability and quality issues. After many months, and a lot of $, we gave up and looked around for a facility that could really provide assistance with basic ADLs. After some research we came across Patriots Glen (PG). We wish we had found it sooner. The entire team at Patriots Glen from the executive director Jordan Drew on down is all about providing care and caring for the residents. At his old place dad had given up using his walker to leave his apartment and was having his meals delivered. However, at PG they really want all the residents to eat in the dining room. PG offered to escort dad to the dining room for each meal, and motivated him to the point that after a couple of weeks he was going down without an escort 3x/day. The kind staff would check in on dad several times per day and would always come by around dinner time to make sure he had not forgotten about dinner. They would often walk with him, not because they had to, but because they wanted to. We learned that many of the PG staff had worked there for a long time, several more than 20 years, and I think the average staff tenure was 7+ years. This was a drastic change from his prior facility where they struggled to hire staff, let alone retain "care" staff. The PG staff know each other, they like each other, and they work well together. We also noticed that Jordan empowered his leadership staff to make decisions without always checking with him. They had the freedom to do the right thing. This made it possible for the staff to quickly help with special requests or issues when they came up. At dad's prior facility we would have to ask, and too often I would then have to follow up many times to get things done. At PG we found that the staff implemented improvements without us even asking! Dad turned 97 while at Patriots Glen. Shortly after, his health took a turn which led to hospital stays and eventually back to PG for hospice care in his apartment. The care team took wonderful care of him until the very end. My dad missed the fancy dining room and menu at his old place, but we were all happy to trade that for the PG staff who provided timely care, and who cared about him. Jordan has fostered a respectful and caring culture and team at Patriots Glen. That team was a like a second family for dad. Thank you to everyone at Patriots Glen for the care, and kindness that you showed dad!

Make me mad