Portola Gardens
$3,695 – $8,095/mo
Starting price
Memory Care
Care types
Shared, Private, 1 Bedroom
Room options
Yes
Wheelchair access
About Portola Gardens
Portola Gardens stands out with its beautifully restored Colonial Revival building set in San Francisco’s University Mound neighborhood. The community blends historic charm with modern care, featuring private and shared accommodations alongside lush gardens, walking paths, and a sunroom filled with natural light. Residents benefit from a dedicated care team skilled in assisted living, memory care, and behavioral support, including specialized programs like the Sunflower Social Support & Mental Health Program. Families appreciate the community’s focus on social engagement, nutritious homemade meals, and a welcoming atmosphere that supports diverse needs and languages. Portola Gardens balances comfort, safety, and active living in a mid-size setting for up to 74 residents.
Our Care Approach
Portola Gardens emphasizes individualized care with a focus on assisted living and memory care, supported by a skilled nursing team. The community integrates mental health programs and behavioral care, aiming to enhance residents’ independence and well-being through therapeutic activities and attentive support.
Family Experience
Families generally report positive experiences with staff responsiveness and communication, appreciating the openness and availability of caregivers. Visitors note the community’s inclusive approach and the opportunity to participate in activities alongside residents. Some families have experienced challenges with communication consistency but value the overall dedication shown by the team.
Care & Services
Services and care programs available at Portola Gardens.
Medical Care Services
Includes nursing care, medication management, health monitoring, and hospice coordination tailored to individual needs.
Personal Care Services
Assistance with daily living activities such as mobility support, hygiene, and meal preparation, provided by a compassionate and diverse staff.
Specialized Care
Memory care and behavioral health support programs, including the Sunflower Social Support & Mental Health Program, designed to support cognitive and emotional well-being.
Interested in learning more about the care options?
Living Environment
Cleanliness & Maintenance
The facility underwent renovations in 2019 and is well-maintained, with clean common areas, gardens, and private rooms that offer fresh air and natural light.
Atmosphere & Community Feel
Portola Gardens fosters a welcoming atmosphere with active social programs, diverse resident engagement, and spaces like the sunroom and gardens that encourage relaxation and interaction.
Safety & Security
The community works closely with local health authorities, especially noted during Covid-19, to ensure resident safety, supported by an emergency alert system and attentive staff.
Amenities
Reviews
Based on 7 reviews
Reviews highlight Portola Gardens’ compassionate and dedicated staff, with many families expressing gratitude for the attentive care and supportive environment. Positive mentions include the facility’s beautiful grounds, social activities, and responsiveness of the administrative team. Some concerns were raised about communication consistency among caregivers and a negative contractor payment dispute, but overall, families value the kindness and professionalism of the team.
- Staff showed genuine compassion and patience, especially with non-English speaking residents
- The nursing and activities teams provide mindful and consistent care
- The facility’s beautiful grounds and sunroom create a pleasant environment
- Communication gaps among caregivers requiring repeated information sharing
- One reviewer reported serious concerns about contractor payment and management practices
- The busy nature of the facility sometimes affects continuity of care
C W Zeng
We chose Portola Gardens to care for our mom during her time in hospice, and overall, we’re grateful we found this facility when we needed it most. The staff showed genuine compassion, and the administrative team was consistently responsive and supportive. Our mom didn’t speak English, but the diverse staff was patient and respectful in their interactions with her, which meant a lot to us. The facility is quite busy, with different caregivers working across various shifts. Because of this, we found it necessary to communicate our mom’s needs multiple times to ensure continuity of care. At times, it was concerning that some team members weren’t initially aware of her fracture, but once we brought it to their attention, they made an effort to relay the information to others on the team. Despite some communication challenges, we appreciate the kindness and dedication of the staff. Their care helped bring comfort to our mom and to us during a very difficult time.
Leanne
Portola Gardens Assisted Living in San Francisco has been the biggest gift to our sister and family. After a near death accident which left our sister with a permanent brain injury, we searched for the perfect facility that would meet her physical, mental and social needs. Our family is beyond grateful for the exquisite care our sister is receiving from the nursing staff, the activities coordinators and especially Lynda Connelly who has been a pillar of support and professionalism alongside the rest of the Executive & Business Staff. As Powers of Attorney for our sister, we are thankful for the loving, mindful, efficient and consistent care our sister receives and love the amount of time Portola Gardens puts into the wellbeing and socializing of their Residents with quality activities and homemade healthy food! If you need to locate your loved one into a facility, Portola Gardens and its beautiful grounds is a beautiful place and welcomes the family to be a part of their care & activities! They are the best! Thank You! 🙏
Simpson Kwan
Portola Garden was there in a pinch. Great team and a valued resource. Thank you.
2 more residents rated this community with an average of 5.0 stars
Families love this community. See if it’s the right fit for you.
Pricing
$3,695 – $8,095/mo
Pricing varies by room type, care level, and services selected.
Available Room Types
Value Consideration
With monthly costs ranging from $3,695 to $8,095, Portola Gardens offers a broad spectrum of care levels and accommodations. Families recognize the value in the comprehensive services, including specialized memory and behavioral care, nutritious meals, and a well-maintained historic setting, though some note that communication challenges may impact perceived value.
Location & Neighborhood
About the Area
Located in San Francisco’s University Mound area within the historic Portola neighborhood, Portola Gardens benefits from a diverse and culturally rich community. The neighborhood offers convenient access to healthcare providers, pharmacies, and local cafes, with nearby parks providing outdoor recreational opportunities for residents and families.
Nearby Attractions
- Sightglass Coffee
- Noe Valley Pediatrics
- Local scenic parks
Public Transportation
- San Francisco Muni bus lines serving University Mound area
- Nearby BART stations accessible within a short drive
Questions & Answers
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